Subject: RE: Call back request: 971558957535
From: Saeed Khawaldeh <[email-masked]>
To: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Ali Mkhaimer <[email-masked]>, "Rawan Barghouth" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ankur Kwatra <[email-masked]>, Apoorv Joshi <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Ziena Saeed <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Thu, 28 Apr 2022 17:35:40 +0000

Hi Akshay,

Customer has been contacted and needful was done.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Akshay Berry [mailto:[email-masked]]
Sent: Thursday, April 28, 2022 6:17 PM
To: Manish Kumar; Ali Mkhaimer; Saeed Khawaldeh; Rawan Barghouth
Cc: Escalations Dxbteam; Ankur Kwatra; Apoorv Joshi; Nikhil Bishnoi; Ziena Saeed
Subject: RE: Call back request: 971558957535

@Saeed Khawaldeh<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Ali Mkhaimer<mailto:[email-masked]>,

Do the needful as customer is not leaving the chat.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 28, 2022 1:23 PM
To: Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ankur Kwatra <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ziena Saeed <[email-masked]<mailto:[email-masked]>>
Subject: Call back request: 971558957535

External email sender, please take precaution.
Hi Team,
Kindly assist us to arrange a call back for this customer as he is very regarding his return collection.

Problem Statement: Late Collection
Order Date : Apr 7, 2022
Order ID: 9564674053
Return Tracking ID: RP040922001775
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 4/9/22 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.
Address: 106, cartel 114, intl city ph 2, warsan 4, dubai
Alternative contact number: 971558957535

Regards,
Ziena.
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