Subject: New Reply Received - Click & Collect order in process since 1 month : 9562734951
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 12:47:31 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Click & Collect order in process since 1 month : 9562734951  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear Akash,</div>
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This is to update you that customer got the refund.</div>
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Thanks for quick action.</div>
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<div style="margin-top:0px; margin-bottom:0px" class="elementToProof">Sushant Bhatia </div>
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<div>From: Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 25, 2022 10:09 AM<br>
<b>To:</b> Deepak Damodaran &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Cc:</b> Max Warehouse Team &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Click &amp; Collect Operations Group &lt;Click&amp;[email-masked]&gt;; Click &amp; Collect &lt;[email-masked]&gt;; Escalations
 Dxbteam &lt;[email-masked]&gt;; MAX Support Team &lt;[email-masked]&gt;; Max Deiracitycentre &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Click &amp; Collect order in process since 1 month : 9562734951
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<a id="OWAAMD51EEF2A774F494A9A16023EC9BF1184" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Deepak Damodaran</span></a>,</div>
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<div class="x_MsoNormal">Order is cancelled in Hybris now and refund processed on Apr 22.</div>
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<div class="x_MsoNormal">Regards,</div>
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<img width="122" height="58" id="x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.2666in; height:.6083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMzEzOTEwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mE9OUJG0unSXE3stqAXOJ_wQaJBzO0v0SqWtO95-XuY" data-id="2043333139101"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Deepak Damodaran &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, April 24, 2022 9:34 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;<br>
<b>Cc:</b> Max Warehouse Team &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Click &amp; Collect Operations Group &lt;Click&amp;[email-masked]&gt;; Click &amp; Collect &lt;[email-masked]&gt;; MAX
 Support Team &lt;[email-masked]&gt;; Max Deiracitycentre &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Click &amp; Collect order in process since 1 month : 9562734951</div>
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<div class="x_MsoNormal">Dear Akshay,</div>
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<div class="x_MsoNormal">The subjected order status is cancelled . Please update from your end that customer has got the refund or not.</div>
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<div class="x_MsoNormal">Thanks &amp; Regards,</div>
<div class="x_MsoNormal">Deepak Damodaran</div>
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<b>From:</b> Max Deiracitycentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, April 24, 2022 9:01 PM<br>
<b>To:</b> Click &amp; Collect &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Click &amp; Collect Operations Group &lt;<a href="mailto:Click&amp;[email-masked]" rel="noreferrer">Click&amp;[email-masked]</a>&gt;;
 MAX Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Max Warehouse Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Click &amp; Collect order in process since 1 month : 9562734951</div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Dear Team, </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Please find the below mentioned order details, wherein customer placed an order on 26<sup>th</sup> March 2022. However, its been almost a month but customer did not receive the order.</span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Customer is continuously calling to customer care, but they always say that your order is
<b>IN PROCESS. </b>When we call and spoke to customer care as per them order is pending at WH.</span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Request you to please look into the matter &amp; fix the same.</span></div>
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<b><u><span style="font-size:12.0pt; color:black">Order Details :</span></u></b><span style="font-size:12.0pt; color:black"> </span>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Order number : 952734951</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Order Date : 26<sup>th</sup> March 2022</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Customer name : Waseem</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Order type : Click &amp; Collect (from DCC)</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Contact number : 0553645746</span></div>
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<div class="x_MsoNormal" style="background:white"><span style="font-size:12.0pt; color:black">Sushant Bhatia </span></div>
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