Subject: Ticket Assigned - Conversation with marianna maina
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 27 Apr 2022 16:04:31 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marianna maina marianna maina                    Bot:  Hi again! Bot:  Please enter your name Customer:  marianna maina Bot:  Hi Marianna Maina ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466049959            07:43 PM, 27th Apr                     marianna maina                    ok           07:45 PM, 27th Apr                   Manish                   Hi Marianna,           07:48 PM, 27th Apr                   Manish                   Thank you for contacting us. My name is , I will be happy to assist you.           07:48 PM, 27th Apr                   Manish                   **My name is Manish, I will be happy to assist you.           07:48 PM, 27th Apr                   Manish                   We can see that you have contacted us regarding return process.           07:48 PM, 27th Apr                   Manish                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (MAX) store across the Qatar.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the Qatar.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:53 PM, 27th Apr                   Manish                   Please do let us know if we can assist you with anything else today.           07:53 PM, 27th Apr                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           07:57 PM, 27th Apr                     marianna maina                    hello           07:59 PM, 27th Apr                     marianna maina                    what if i want to exchange with another product           08:00 PM, 27th Apr                     marianna maina                    instead of refund i take another one           08:00 PM, 27th Apr                   Manish                   We regret to infrom you that at this moment exchange option is not available at this moment.           08:01 PM, 27th Apr                   Manish                   We apologise for the inconvenience caused to you.           08:01 PM, 27th Apr                   Manish                   Please do let us know if we can assist you with anything else today.           08:01 PM, 27th Apr                     marianna maina                    ok thank you           08:02 PM, 27th Apr                     marianna maina                    i will re order then..!           08:02 PM, 27th Apr                     marianna maina                    THANK YOU           08:03 PM, 27th Apr                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           08:03 PM, 27th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4269608