Subject: RE: Double charge//9561252578
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Aya Saoud <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Wed, 27 Apr 2022 06:48:40 +0000

Hi Manish,

As per payment gateway amount captured only once.

Advise customer to raise dispute to his bank.

Regards,
Malik
From: Manish Kumar <[email-masked]>
Sent: Saturday, April 23, 2022 12:22 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Elharith Elsiddig <[email-masked]>; Aya Saoud <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>
Subject: Re: Double charge//9561252578

External email sender, please take precaution.
Hi Malik,

Kindly assist us to validate the below double deduction and getting the issue resolved.

With reference to: [email-masked]<mailto:[email-masked]>

The customer reported that he had been debited twice for AED 23.00 on 16 March and 19 march as per the attached.Our team advised the customer that the funds have been deducted only once for order 9561252578 and that he should check with his bank. The customer is still returning.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Aya Saoud" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, April 17, 2022 4:45:26 PM
Subject: Re: Double charge//9561252578

Hi Team,

Kindly assist us to get an update.

Thank you for your help!

Regards,
Nikhil.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Aya Saoud" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 April, 2022 20:18:44
Subject: Re: Double charge//9561252578

Hi Team,

Please assist to get an update regarding the below double deduction issue.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "Aya Saoud" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 March, 2022 12:34:57
Subject: Re: Double charge//9561252578

Hi Team,

Please assist to check regarding the below double deduction issue.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Aya Saoud" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 29, 2022 2:45:40 PM
Subject: Double charge//9561252578

Hi Team

With reference to: [email-masked]<mailto:[email-masked]>

The customer reported that he had been debited twice for AED 23.00 on 16 March and 19 march as per the attached.Our team advised the customer that the funds have been deducted only once for order 9561252578 and that he should check with his bank. The customer is still returning.

Kindly check and advise us on this issue.

With regards,
Elharith

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