Subject: Ticket Assigned - Conversation with farhan
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Apr 2022 10:14:35 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhan farhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhan Bot:  Hi Farhan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555662234            01:56 PM, 26th Apr                     farhan                    Hi. I returned a few items and they were picked up on Sunday. I would like to know the status of my refund.           01:57 PM, 26th Apr                   Badri                   Hi Farhan, Thank you for contacting us. My name is badri , I will be happy to assist you.           01:59 PM, 26th Apr             
         farhan                    Hi. I returned a few items and they were picked up on Sunday. I would like to know the status of my refund.           01:59 PM, 26th Apr                   Badri                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:05 PM, 26th Apr                   Manish                   Thank you for your patience.           02:09 PM, 26th Apr                   Manish                   We would like to inform you that the collection of your item in order id - 9567184809 has been done and it's reached warehouse. Once it will go through the quality check your refund will be initiated to your original payment method.           02:09 PM, 26th Apr                   Manish                   It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your origina
 l payment method within 7-14 working days.           02:10 PM, 26th Apr                   Manish                   Please do let us know if we can assist you with anything else today.           02:10 PM, 26th Apr                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           02:12 PM, 26th Apr                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           02:13 PM, 26th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4257252