Subject: RE: Double deduction: order
From: Nooruddeen Othiyil <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ziena Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Manish Kumar <[email-masked]>, Faraz Lohani <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Faraz Lohani <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Tue, 26 Apr 2022 09:44:24 +0000

Dear Mohmed,

Please go ahead.

Thanks and Regards

Nooruddeen
Al Rashid Group B.S.C(c)
Kingdom of Bahrain
Land Line:00973-17116205
Mobile No:00973-39234072

From: Mohmed Ghadiyali <[email-masked]>
Sent: Tuesday, April 26, 2022 12:38 PM
To: Nooruddeen Othiyil <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ziena Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Manish Kumar <[email-masked]>; Faraz Lohani <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Faraz Lohani <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>
Subject: RE: Double deduction: order

Hi @Nooruddeen Othiyil<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 26, 2022 12:30 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ziena Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction: order

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 27.97

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
2/19/2022 14:06
'677950
'BENEFIT
'528156
1 - Purchase
'048
'27.97
'CAPTURED
'00
'7358214179
'202205065601706
'205012902657
'7
'88.201.58.137
'18599bba-75ac-41af-9312-243299e39c6b
'BENEFIT

Thanks & Regards,
Zeeshan
________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 26, 2022 12:39 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ziena Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction: order

HI @Mohmed Ghadiyali<mailto:[email-masked]> @Zeeshan Mohammad(TCS)<mailto:[email-masked]> @Bhisham Manwani (TCS)<mailto:[email-masked]>,

Can you please check for the below refund as the customer claims that the below order is on validation and the amount has been deducted. Kindly do the need for the refund.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 26, 2022 11:43 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ziena Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Double deduction: order

++ @Faraz Lohani<mailto:[email-masked]> Please have a look into this.

Thanks & Regards,

 [Shape  Description automatically generated with medium confidence]

Shababe Quamar

[[email-masked]]

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&data=05%7C01%7Cnooruddeen.othiyil%40arg.com.bh%7C377ea8cfabd343c1eb4a08da27688127%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637865627055569924%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oIZ6stBoWJ%2FZ07ldx8tvRChJirSXTVY18fbgWjqtd%2B4%3D&reserved=0>

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 25, 2022 12:42 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Bhisham Manwani (TCS) <[email-masked]<mailto:[email-masked]>>; Nooruddeen Othiyil <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ziena Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Double deduction: order

External email sender, please take precaution.

Hi Team,

Please check if there is any further update on the below request.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 23, 2022 1:26:12 PM
Subject: Re: Double deduction: order

Hi Team,

Kindly assist us here to get an update on the below request and getting this case closed on a priority.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 19, 2022 5:04:24 PM
Subject: Re: Double deduction: order

Hi Mohmed,

Kindly assist us in getting the below cases closed.

The customer has reported for double deduction and share the below details.

There is two orders for the same amount one is on validation cancelled and another one is successful.

AUTHORISATION CODE: 528156

Customer's bank details:

A/c No: 0016230918300

Name : MARY ROSE RAMOS

On validation cancelled order - 7358214179

Payment mode - Benefit

Amount deducted: BHD 27.97

Sucessful order - 7358228997

Assistance required: Kindly check if the amount has been deducted twice if so then please make refund agains one deduction.

Thank you for your help.

Regards,

Manish

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 10:43:38 AM
Subject: Re: Double deduction: order

Hi Team,

Please assist here to get the below case closed.

Thank you for your help.

Regards,

Apoorv.

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "nooruddeen othiyil" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 3 April, 2022 15:55:31
Subject: Re: Double deduction: order

Hi Malik,

Please assist here to get the below case closed.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>, "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 5:46:47 PM
Subject: Re: Double deduction: order

Hi Team,

Kindly assist us to get an update on the above request.

Thank you for your help.

Regards,

Manish

________________________________

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Naseem Juma" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 22, 2022 4:04:16 PM
Subject: Double deduction: order

Hi Team,

The customer has reported for double deduction and share the below details.

Kindly note that there is two orders for the same amount one is on validation cancelled and another one is sucessful.

AUTHORISATION CODE: 528156

Customer's bank details:

A/c No: 0016230918300

Name : MARY ROSE RAMOS

On validation cancelled order - 7358214179

Payment mode - Benefit

Amount deducted: BHD 27.97

Sucessful order - 7358228997

Assistance required: Kindly check if the amount has been deducted twice if so then please make refund agains one deduction.

Thank you for your help.

Regards,

Manish

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