Subject: Re: Audit: Apr 5-Apr 12, 2022
From: Abdulmajeed Alanzy <[email-masked]>
To: ankur kwatra <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Alanzi <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 25 Apr 2022 11:28:30 -0700 (MST)

Hi Aknur, 

noted, will check and share the feedback with the agents. 

Regards, 
Abdulmajeed 

From: "ankur kwatra" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Alanzi" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, April 25, 2022 3:12:31 PM 
Subject: Fwd: Audit: Apr 5-Apr 12, 2022 

Dear Apoorv/Manish, 

I hope relevant agents have been given the proper update on their errors. 

Dear Modhi/Abdulmajeed, 

Please convey the relevant agents on their area of improvements. 

Audit Type 	Agent Name 	Ticket/ Email Id 	Order # 	Customer's Email Date 	Audit Date 	Email Score 	Email Score Category 	Team 
Email 	Mohammad Tawfik 	4131231 	8161516060 	5-Apr-22 	18-Apr-22 	0% 	Fatal 	Livesalesman 
Email 	Mohammad Elbdari 	4141646 	1664498465 	7-Apr-22 	20-Apr-22 	0% 	Fatal 
Email 	Mohammad Tawfik 	4141629 	9564427387 	7-Apr-22 	20-Apr-22 	0% 	Fatal 
Email 	Mazen Mohd 	4151282 	9564928638 	9-Apr-22 	21-Apr-22 	0% 	Fatal 
Email 	Mazin ibrahim bassi 	4156556 	8164928151 	10-Apr-22 	21-Apr-22 	0% 	Fatal 
Chat 	Rashid Rashoud 	4131794 	6133048040 	5-Apr-22 	21-Apr-22 	0% 	Fatal 	KSA 
Email 	Saud Almutlaq 	4127403 	6133178250 	5-Apr-22 	22-Apr-22 	0% 	Fatal 
Email 	Amira Alanaz 	4140732 	6131921945 	7-Apr-22 	23-Apr-22 	0% 	Fatal 
Chat 	Rashid Rashoud 	4136914 	6134017836 	6-Apr-22 	22-Apr-22 	0% 	Fatal 

Regards 
Ankur K 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "deeksha" <[email-masked]>, "Ankur Kwatra" <[email-masked]>, "Manish Kumar" <[email-masked]>, "abdulmajeed alanzy" <[email-masked]> 
Sent: Monday, April 25, 2022 4:45:40 PM 
Subject: Audit: Apr 5-Apr 12, 2022 

Hi Imran, 

Hope you are doing well. 

PFA Audit between April 5 - April 12, 2022 

Thanks and Regards, 
Apoorv