Subject: Ticket Assigned - Conversation with hunzila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Apr 2022 16:18:07 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hunzila hunzila                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hunzila Bot:  Hi Hunzila ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529385028            08:05 PM, 25th Apr                     hunzila                    Ok           08:05 PM, 25th Apr                     hunzila                    ??           08:05 PM, 25th Apr                     hunzila                    Hii           08:06 PM, 25th Apr                     hunzila                    Hi           08:06 PM, 25th Apr                   Ziena                   Hi Hunzila, I'm Zina, how can I help you today?           08:08 PM, 25th Apr                   Manish                   We can see that you have contacted us regarding return process.           08:12 PM, 25th Apr                   Manish                   You can return online purchases through the below process:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:15 PM, 25th Apr                   Manish                   Please do let us know if we can assist you with anything else today.           08:15 PM, 25th Apr                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           08:17 PM, 25th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4251120