Subject: Re: Feedback - Closure of tickets
From: Saurabh Dadu <[email-masked]>
To: Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ankur Kwatra <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 22 Apr 2022 12:14:16 +0000

@Apoorv Joshi<mailto:[email-masked]> & @Ankur Kwatra<mailto:[email-masked]> - Please check this and get back to me today

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mohd Imran <[email-masked]>
Sent: 22 April 2022 5:42 PM
To: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Ankur Kwatra <[email-masked]>
Cc: mustehsan.siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Feedback - Closure of tickets

Hi Team,

We have observed that some of the tickets are being closed or resolved without sending any response or adding notes.

Tickets that are not merged and were closed without sending responses will impact the FCR and response rate.

No tickets should be closed without sending any response. For internal emails like a warehouse or courier, we can delete them or reassigned them to the ops group.

Attaching sheets for all the observed tickets.

[Logo  Description automatically generated]

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

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