Subject: Feedback - Closure of tickets
From: Mohd Imran <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Ankur Kwatra <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha <[email-masked]>
Date: Fri, 22 Apr 2022 12:12:18 +0000

Hi Team,

We have observed that some of the tickets are being closed or resolved without sending any response or adding notes.

Tickets that are not merged and were closed without sending responses will impact the FCR and response rate.

No tickets should be closed without sending any response. For internal emails like a warehouse or courier, we can delete them or reassigned them to the ops group.

Attaching sheets for all the observed tickets.

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Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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