Subject: RE: [#4179094] - Returns
From: Jessie Caparas <[email-masked]>
To: Reddy Prasad <[email-masked]>, Youraj Kinhikar <[email-masked]>, Max <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sailab Rai <[email-masked]>
Date: Tue, 19 Apr 2022 06:31:21 +0000

@Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @[email-masked]<mailto:[email-masked]>

Please get this checked.

Ensure that the escalation matrix of the team is up to date.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Saturday, April 16, 2022 10:00 PM
To: Youraj Kinhikar <[email-masked]>; Max <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sailab Rai <[email-masked]>
Subject: RE: [#4179094] - Returns

Dear @Mohammad Shababe Quamar<mailto:[email-masked]> & @Jessie Caparas<mailto:[email-masked]>

We have informed several times to follow the escalation matrix shared earlier

CS agents are still forwarding Max related quires to CP team

Can you please communicate to all agents to follow the escalation matrix

Regards

Reddy Prasad

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 16, 2022 12:01 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sailab Rai <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4179094] - Returns

@Reddy Prasad<mailto:[email-masked]>

Can we please share escalations matrix for respective brands to ecom team.

It would help to resolve customer queries faster.

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: 16 April 2022 08:39
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4179094] - Returns

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund issue.

Issue Description: The customer reported that he return an item but the refund is not reflected in his account, kindly check the attached invoice.

Customer details :
Email: [email-masked]<mailto:[email-masked]>
Contact No : 96952279​​

Regards,
Bahashwan
On Thu, 14 Apr at 7:18 PM , Mohamad kassab <[email-masked]<mailto:[email-masked]>> wrote:
ذهبت الى فرع مجمع البحر سنتر في حولي - الكويت لارجاع اغراض اشتريتها بتاريخ ٣-١-٢٠٢٢ وقد اخبرني موظف الكاشير انهم سيعيدون المبلغ الى حساب بطاقة الائتمان خلال ١٥ يوم وقد اخذ الوصل الاصلي مني وعندي صورة الوصل فقط وحتى تاريخ اليوم لم يرجعوا المبلغ وقد راجعتهم عدة مرات وكل مرة يتحججون ان الموظف المسؤول غير موجود. وانا مستاء جدا من الخدمة ويرجى تسجيل هذا الطلب تحت بند شكوى لديكم

4179094:1125156
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