Subject: RE: Benefit transfer order id - 7363971900
From: Mohmed Ghadiyali <[email-masked]>
To: Manish Kumar <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ziena Saeed <[email-masked]>, "Bhisham Manwani (TCS)" <[email-masked]>, Nooruddeen Othiyil <[email-masked]>, Escalations Dxbteam <[email-masked]>, Muhsin Thai Valappil <[email-masked]>
Date: Sun, 17 Apr 2022 06:51:01 +0000

Hi @Zeeshan Mohammad(TCS)<mailto:[email-masked]>

Please look into this case

@Manish Kumar<mailto:[email-masked]>

Please see below matrix for quick processing of refund cases

Refund request to be sent to @Zeeshan Mohammad(TCS)<mailto:[email-masked]>
First escalation - @Mohmed Ghadiyali<mailto:[email-masked]>
Second escalation - @Muhsin Thai Valappil<mailto:[email-masked]>

Regards,

Mohmed Ghadiyali

From: Manish Kumar <[email-masked]>
Sent: Sunday, April 17, 2022 7:59 AM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Ziena Saeed <[email-masked]>; Bhisham Manwani (TCS) <[email-masked]>; Nooruddeen Othiyil <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Benefit transfer order id - 7363971900

External email sender, please take precaution.
Hi Mohmed,

Kindly assist us on the below request.

Thank you for your help.

Regards,
Manish
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Bhisham Manwani, TCS" <[email-masked]<mailto:[email-masked]>>, "Nooruddeen Othiyil" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ziena Saeed" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 7, 2022 9:59:11 PM
Subject: Benefit transfer order id - 7363971900

Hi Team,

Problem Statement: Refunded to My credit section instead of Benefit refund
Order Date : Apr 2, 2022
Order ID: 7363971900

Amount: BHD 16.00
Assistance Required: Bank Account Refund

Issue Description: The customer contacted us asking to be refunded to his account instead of his My Credit as he paid by BENEFIT. Please check and advise on this.

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com