Subject: RE: Drop Payment
From: Punit Darji <[email-masked]>
To: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Sabir Sutharya <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Vivek Kumar Gupta <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Fri, 15 Apr 2022 12:07:06 +0000

Hi @Akshay Berry<mailto:[email-masked]>,

As per the MSA details provided by Sabir, AED 153 has already been returned to the customer.

 Order 9561372054 has been processed & item has been delivered to the customer (see screenshot from Hybris & Payfort)
Bank Date
MIDs
POS ID
Batch No
Seq No
Date
Time
Type
card no
Auth Code
Card Type
Currency
Amount
16-Mar-22
8111130
MASS2I20
9999
4729
315
2220
PRCH
521600******4874
614746
MASTER PR
AED
153

Order is dropped as per Payfort & as per MSA amount returned to customer
Bank Date
MIDs
POS ID
Batch No
Seq No
Date
Time
Type
card no
Auth Code
Card Type
Currency
Amount
18-Mar-22
8111130
MASS2I20
9999
2885
315
2220
PRCH
521600******4874
614746
MASTER PR
AED
153
26-Mar-22
8111130
MASS2I20
9999
6016
324
2237
RFND
521600******4874
614746
MASTER PR
AED
-153

We request you to inform your team for necessary checks from Payfort and Hybris before sending the email.

Regards,

Punit Darji

From: Akshay Berry <[email-masked]>
Sent: Friday, April 15, 2022 3:29 PM
To: Manish Kumar <[email-masked]>; Sabir Sutharya <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Punit Darji <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Vivek Kumar Gupta <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>
Subject: RE: Drop Payment

@Sabir Sutharya<mailto:[email-masked]>,

Please advise.

Regards,
[Logo  Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 15, 2022 2:59 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Sabir Sutharya <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment

External email sender, please take precaution.
Hi Akshay,

The customer has not any sucessful order on Hybris for this amount hence kindly advise if both deduction has been refunded or one is still pending to be refunded.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sabir Sutharya" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Sonal Gyanchandani (TCS)" <[email-masked]<mailto:[email-masked]>>, "Priyanka Gadiya (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Vivek Kumar Gupta" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 6:25:58 PM
Subject: RE: Drop Payment

Dear Akshay,

Bank charged twice and later one  got refunded to customer on 26th Mar.

Bank Date
MIDs
POS ID
Batch No
Seq No
Date
Time
Type
card no
Auth Code
Card Type
Currency
Amount
16-Mar-22
8111130
MASS2I20
9999
4729
315
2220
PRCH
521600******4874
614746
MASTER PR
AED
153
18-Mar-22
8111130
MASS2I20
9999
2885
315
2220
PRCH
521600******4874
614746
MASTER PR
AED
153
26-Mar-22
8111130
MASS2I20
9999
6016
324
2237
RFND
521600******4874
614746
MASTER PR
AED
-153

Regards,

Sabir Sutharya

Shared Service – C2C
Landmark Group,
Landmark Tower, Dubai Marina
Dubai, United Arab Emirates.
Tel: +971<tel:+971> 4 517 3445

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 14, 2022 4:27 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Sabir Sutharya <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Vivek Kumar Gupta <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment

Looping @Punit Darji<mailto:[email-masked]> @Sonal Gyanchandani (TCS)<mailto:[email-masked]> @Sabir Sutharya<mailto:[email-masked]> @Priyanka Gadiya (TCS)<mailto:[email-masked]>,

Assist to check the complaint from customer for double deduction.

Regards,
[Logo    Description automatically generated]
Akshay Berry
Vendor Support & Escalations Specialist
T: +971 4 5172125
Landmark Group HQ, Marina, Dubai, UAE

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 11, 2022 3:58 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment

External email sender, please take precaution.
Hi Team,

Kindly assist on the below double deduction.

Thank you for your help.

Regards,
Manish

________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 11, 2022 3:47:40 PM
Subject: Drop Payment

Hi Team.

Problem Statement: Double deduction

Order of deduction : Mar 15, 2022
Order ID:  9561371346
Amount : AED 153.00

Issue Description: Customer complaining us that his amount got deducted twice for the above order number for your reference find the attached details below an kindly check and assist with the same so that we can inform the customer and resolve the case.

Regards,
Bahashwan.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com