Subject: Re: [#4167026] - Returns
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Centrepoint <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 13 Apr 2022 22:30:55 -0700 (MST)

Hi Jessie, 

Apologies for the below escalation. 

I will speak to the agent tonight and will give him a warning regarding this. Escalating to spoc without store code is not acceptable. 

I will ask Nikhil to re-escalate this properly. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "youraj kinhikar" <[email-masked]>, "Centrepoint" <[email-masked]>, "Sujith Shetty" <[email-masked]>, "Mohamed Kassem" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, April 14, 2022 10:26:36 AM 
Subject: RE: [#4167026] - Returns 

[ mailto:[email-masked] | @Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Please check this case. 

Jessie Caparas 

Team Leader 

+971 4 5172087 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Youraj Kinhikar <[email-masked]> 
Sent: Wednesday, April 13, 2022 7:18 PM 
To: Centrepoint <[email-masked]>; Sujith Shetty <[email-masked]>; Mohamed Kassem <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4167026] - Returns 

Team, 

Which Brand? Store? 

[ mailto:[email-masked] | @Jessie Caparas ] FYI 

Regards 

Youraj 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 April 2022 18:15 
To: Youraj Kinhikar < [ mailto:[email-masked] | [email-masked] ] >; Sujith Shetty < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Kassem < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#4167026] - Returns 

External email sender, please take precaution. 

Hi Team, 

Order ID: 8164663156 
Order Date: Apr 7, 2022 

As per the customer, he/she has been returned the items from the above order but the system wan not working well, so till now he/she has not been received the refund successfully. 

Kindly check and assist. 

Thank you for your help! 

Regards, 

Ahmad. 

4167026:1125156 
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