Subject: RE: Your refund is on its way
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Furkhan Khan <[email-masked]>, Karen Lobo <[email-masked]>, Raveen Sethupathy <[email-masked]>, Faraz Lohani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>
Date: Tue, 12 Apr 2022 09:15:57 +0000

@Faraz Lohani<mailto:[email-masked]>

Was this not emailed to the customer?

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> kindly email the below voucher code to the customer asap.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Varun Sharma <[email-masked]>
Sent: Tuesday, April 12, 2022 12:14 PM
To: Furkhan Khan <[email-masked]>; Karen Lobo <[email-masked]>; Raveen Sethupathy <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Namrita Kanjani <[email-masked]>
Subject: RE: Your refund is on its way

@Escalations Dxbteam<mailto:[email-masked]> why is this pending for so long

Best
Varun

From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 12, 2022 12:10 PM
To: Karen Lobo <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your refund is on its way

Hi Team,

Can anyone please revert on this issue?

Customer is really upset on this getting delayed.

Awaiting a quick response from ECOM team.

Warm Regards,
Furkhan Khan
Area Manager - Splash Northern Emirates
Board Line: +971 4 8094500
Mobile: +971 55 794 2028 / +971 56 991 6611
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com> www.landmarkgroupme.com<http://www.landmarkgroupme.com>

________________________________
From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 6, 2022 7:30:45 PM
To: Karen Lobo <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your refund is on its way

Dear All,

Please update on voucher status.

Till now customer didn't receive any refund.

Warm Regards,
Furkhan Khan
Area Manager - Splash Northern Emirates
Board Line: +971 4 8094500
Mobile: +971 55 794 2028 / +971 56 991 6611
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com> www.landmarkgroupme.com<http://www.landmarkgroupme.com>

________________________________
From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, April 1, 2022 12:59:48 PM
To: Karen Lobo <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your refund is on its way

Dear Team,

I spoke to the customer, till now he didn't receive the voucher in his email or in the app.

Can you please confirm.

Warm Regards,
Furkhan Khan
Area Manager - Splash Northern Emirates
Board Line: +971 4 8094500
Mobile: +971 55 794 2028 / +971 56 991 6611
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com> www.landmarkgroupme.com<http://www.landmarkgroupme.com>

________________________________
From: Karen Lobo <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 30, 2022 10:02:32 AM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your refund is on its way

Dear Splash Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 019-90W1-NA8D-D7TC-1Y|Start Date: 30.03.2022 00:00:00|End Date: 30.04.2022 23:59:00

Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A

Value: 118.71 AED|Minimum Threshold Value: 120 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Best Regards,

Karen Tracy Lobo

E-Commerce Content Merchandiser

Web Team | Landmark Group

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 30 March 2022 at 9:34 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Varun Sharma <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Furkhan Khan <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Your refund is on its way

Adding @Karen Lobo<mailto:[email-masked]> fyi

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 29 March 2022 at 5:58 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Furkhan Khan <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Hi @Varun Sharma<mailto:[email-masked]>,

As per our conversation I have informed the customer about the voucher that will be reissued as per the details below :

Hi @Raveen Sethupathy<mailto:[email-masked]>,

Can you please issue a voucher as per the details below :

Amount : 118.71 AED

TH : 120 AED

Validity : 1 month

Concept : Splash

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 29, 2022 5:37 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Hi @Varun Sharma<mailto:[email-masked]>,

The voucher amount as per the return item on Pro rata basis is 118.7116 AED as per the screenshot below:

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 29, 2022 5:25 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Dear @Escalations Dxbteam<mailto:[email-masked]>

Can we please know what is the voucher amount and if this has been refunded

Best

Varun

From: Varun Sharma
Sent: Wednesday, March 23, 2022 1:11 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Thanks, what is the voucher amount?

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 12:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Hi team,

The customer has been called and informed about the refund done back in his card and also informed that the voucher is non refundable.

Regards,

Faraz Lohani

Escalation Desk - Web Team

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 23, 2022 10:02 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please check on this.

[A picture containing text, clipart  Description automatically generated]

JESSIE CAPARAS

Team Leader

+971 4 5172087

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 22, 2022 6:21 PM
To: Furkhan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Your refund is on its way

Adding @Escalations Dxbteam<mailto:[email-masked]>- please support on this customer order where the customer claims to have received only AED3 refund against order of AED139.

Best

Varun

From: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 22, 2022 11:58 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: FW: Your refund is on its way

Please call me

From: Muhammad Shiraz <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 March 2022 at 11:44
To: Furkhan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Fw: Your refund is on its way

You don't often get email from [email-masked]<mailto:[email-masked]>. Learn why this is important<http://aka.ms/LearnAboutSenderIdentification>

External email sender, please take precaution.

----- Forwarded Message -----

From: Splash Fashions <[email-masked]<mailto:[email-masked]>>

To: Muhammad Shiraz <[email-masked]<mailto:[email-masked]>>

Sent: Monday, March 21, 2022, 05:04:59 PM GMT+4

Subject: Your refund is on its way

Your return has been processed

[Image removed by sender.  Splash logo]<https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

Download our apps now

[Image removed by sender.  ios icon]<https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

[Image removed by sender.  android icon]<https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

iPhone<https://itunes.apple.com/ae/app/id1157403562?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

Android<https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

Women<https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en> Men<https://www.splashfashions.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en> Offers<https://www.splashfashions.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en> Clearance<https://www.splashfashions.com/ae/en/search?q=badge.title.en%3AClearance&clr=true&utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_returned_AE_en>

Your refund is on its way

Hi Muhammad Shiraz, we have successfully processed your refund for return 1002252212 for order 9560648859<https://www.splashfashions.com/ae/en/my-account/order/9560648859?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_returned_AE_en>.

Here's how your refund works:

Order Details

Item

Description

Total Price

[Image removed by sender.]<https://www.splashfashions.com/ae/en/p/163957000?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_returned_AE_en>

SPLASH

Lee Cooper Solid Skinny Fit Jeans with Pockets and Button Closure

Color: Blue

Size: 38

Quantity: 1

AED 69.64

[Image removed by sender.]<https://www.splashfashions.com/ae/en/p/163957016?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_returned_AE_en>

SPLASH

Lee Cooper Solid Skinny Fit Jeans with Pockets and Button Closure

Color: Black

Size: 38

Quantity: 1

AED 69.64

Total

AED 139.29

Total Refund Amount

AED 139.29

Items that are cancelled or refunded are not eligible for Shukrans.

Your refund:

AED 3.48 will be refunded to My Credit.

Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.

To learn more about how My Credit works, take a look at our Help Centre.<https://help.splashfashions.com/hc/en-us/sections/115000725134-Returns-Policy>

Need help? Get in touch

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com