Subject: Re: Broken product
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Chaitali Gala <[email-masked]>, Ankkur Gupta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 7 Apr 2022 03:01:34 -0700 (MST)

Hi Akshay, 

Thank you for the update and for the support. 

We have ask the custmer for the same and will let you know once we will get any udpate from the cusotmer. 

Thank you for your help. 

Regards, 
Manish 

From: "Akshay Berry" <[email-masked]> 
To: "Chaitali Gala" <[email-masked]>, "Ankkur Gupta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, April 7, 2022 2:31:50 PM 
Subject: RE: Broken product 

Looping [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Action ticket# 4133618 as per the reply from the team and update once customer replies. 

Confirm once done. 

Regards, 

Akshay Berry 

Vendor Support & Escalations Specialist 

T: +971 4 5172125 

Landmark Group HQ, Marina, Dubai, UAE 

From: Chaitali Gala <[email-masked]> 
Sent: Thursday, April 7, 2022 12:17 PM 
To: Akshay Berry <[email-masked]>; Ankkur Gupta <[email-masked]> 
Subject: FW: Broken product 

Hey Akshay, 

Problem Statement: WWD DAMAGED ITEM 

Order Date : 9563418725 

Order ID: 9563418725 

Item ID: 164079251 

The vendor has spare parts/wheels which he can give (see attached). Please share these images with the customer if possible. Check with the customer if she wants this other we will have to refund & return the product only. 

[ mailto:[email-masked] | @Ankkur Gupta ] FYI 

Thanks, 

Chaitali 

From: Tomcy BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 7, 2022 10:54 AM 
To: Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] >; Bijo BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Ramandeep Gill < [ mailto:[email-masked] | [email-masked] ] >; Alexander BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; BSU Receiving < [ mailto:[email-masked] | [email-masked] ] >; Syed BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Broken product 

External email sender, please take precaution. 

Hi Chaitali, 

we can give replacement for the damaged part. 

Please find the attached spare parts for your reference 

Best Regards, 

Tomcy Thomas 

From: Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, April 7, 2022 9:53 AM 
To: Bijo BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; Tomcy BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Ramandeep Gill < [ mailto:[email-masked] | [email-masked] ] >; Alexander BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; BSU Receiving < [ mailto:[email-masked] | [email-masked] ] >; Syed BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Broken product 

Hi team, 

Please reply asap so that we can accordingly communicate to the customer. 

Thanks 

Chaitali 

From: Bijo BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 6, 2022 3:24 PM 
To: Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] >; Tomcy BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Ramandeep Gill < [ mailto:[email-masked] | [email-masked] ] >; Alexander BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; BSU Receiving < [ mailto:[email-masked] | [email-masked] ] >; Syed BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Broken product 

External email sender, please take precaution. 

Hi Tomcy, 

Kindly look into the below mail and revert ASAP. 

Best Regards, 

Bijo Mathew 

[ https://www.babygrowfzc.com/ ] 

Babygrow FZC P.O Box 51541, 

1J-12/1, Hamriyah Free Zone, 

Sharjah (UAE) 

Tel : +971 6 5265645 

Mob:+971 0505324969 

Web: [ http://www.babygrowfzc.com/ | www.babygrowfzc.com ] 

[ https://www.facebook.com/BabyGrowfzc-107849661628299 ] [ https://www.instagram.com/babygrowfzc/ ] [ https://www.linkedin.com/in/babygrowfzc/ ] [ https://twitter.com/Babygrowfzc ] 

From: Chaitali Gala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 6, 2022 3:16 PM 
To: Syed BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; Bijo BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Anand Nukala < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Ankkur Gupta < [ mailto:[email-masked] | [email-masked] ] >; Ramandeep Gill < [ mailto:[email-masked] | [email-masked] ] >; Alexander BabygrowFzc < [ mailto:[email-masked] | [email-masked] ] >; BSU Receiving < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Broken product 

Hey [ mailto:[email-masked] | 
@Syed BabygrowFzc ] [ mailto:[email-masked] | @Bijo BabygrowFzc ] 

The following PO – 1515355/ Product [ https://www.babyshopstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Moon-Dino-Print-Safari-Stroller/p/164079251 | 
https://www.babyshopstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Strollers-and-Prams/Strollers/BABYSHOP-Moon-Dino-Print-Safari-Stroller/p/164079251 ] that was received in the last few days, was damaged. See the attached images. 

She is requesting a replacement for the same since this one is broken. Please can you replace this one with a new product. 

Adding BS warehouse teams for reference. 

Thanks 

Chaitali 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com