Subject: Ticket Assigned - Conversation with haneen
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 14:26:54 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with haneen haneen                    Bot:  Hi again! Bot:  Please enter your name Customer:  haneen Bot:  Hi Haneen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559797994            06:07 PM, 05th Apr                     haneen                    Hi, my order got atuck somewhere on the syste. And now i can reorder or reuse the code           06:08 PM, 05th Apr                   Manish                   Hi Haneen, Thank you for contacting us. My name is Manish, How may I help you?           06:13 PM, 05th Apr                   Manish                   We can see that you have contacted us regarding return process.           06:13 PM, 05th Apr                   Manish                   Please be informed that as we can check you last order id - 9564392811 is still on payment verification process.           06:15 PM, 05th Apr                   Manish                   Once the payment will be confirmed then the order will placed sucessfully and you will be notified for the same.           06:16 PM, 05th Apr                   Manish                   If the payment gets failed then the order will be cancelled and your amount will be reversed to your account.           06:17 PM, 05th Apr                   Manish                   Please do let us know if we can assist you with anything else today.           06:20 PM, 05th Apr                   Manish                   Hi Haneen, I'm not getting a response from you. Are we still connected?           06:24 PM, 05th Apr                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:25 PM, 05th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4130306