Subject: Re: Rejected refund, Bank transfer: order id 8211149577
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Wed, 30 Mar 2022 03:38:43 -0700 (MST)

Hi Shababe, 

Kindly assist us in the below bank transfer as we are not able to raise Hybris ticket from our end. 

The refund amount of KWD 24.00 in the order id 8211149577 is rejected. 

The bank account details has already been updated on Hybris. 

Jira team advise: It is a more than 1 year old order, we cannot create a CSticket. Please reach out to Finance team for manual transfer. 
Jira link: https://landmark.atlassian.net/browse/REL-152058 

We request you please process the bank transfer for this customer as he is chasing us for the same. 

Casei id - 3991706 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ali Atef" <[email-masked]> 
Sent: Thursday, March 17, 2022 2:42:59 PM 
Subject: Rejected refund, Bank transfer: order id 8211149577 

Hi Team, 

Kindly assist us in the below bank transfer as we are not able to raise Hybris ticket from our end. 

The refund amount of KWD 24.00 in the order id 8211149577 is rejected. 

The bank account details has already been updated on Hybris. 

We request you please process the bank transfer for this customer as he is chasing us for the same. 

Casei id - 3991706 

Thank you for your help. 

Regards, 
Manish