Subject: Doulbel deduction: 9561325635
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Aya Saoud <[email-masked]>
Date: Sun, 27 Mar 2022 03:45:27 -0700 (MST)

Hi Team 

Kindly assist us to validate the below double deduction. 

Problem Statement: Twice Amount Deduction 

Order ID: 9561325635 

Card Number: 5429338653225652 

The customer reported that he was charged twice (93.60 AED) for his order on (3/15/2022). The customer provided screenshots showing the deduction. 

Thanks for the assistance. 

Regards, 
Manish