Subject: RE: Refund not processed - 8216726004
From: Mustafa Chakki <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Mari Muthu <[email-masked]>, Faraz Lohani <[email-masked]>, Shivangi Srivastava <[email-masked]>, CP Salmiya <[email-masked]>, Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Mohammad Musaed <[email-masked]>, Shajan Joy <
Date: Wed, 23 Mar 2022 06:34:13 +0000

Dear Team,

Please close the ticket from backend as it is refunded and we are unable to close the ticket from our end.

Regards,

MUSTAFA CHAKKI
Assistant – F & A
Mustafa.chakki@landmarkgroup,com

From: CP Salmiya <[email-masked]>
Sent: Tuesday, March 22, 2022 10:00 PM
To: Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Mari Muthu <[email-masked]>; Faraz Lohani <[email-masked]>; Shivangi Srivastava <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Akshay Berry <[email-masked]>; Mohammad Musaed <[email-masked]>; Shajan Joy <[email-masked]>
Subject: RE: Refund not processed - 8216726004

Dear Team,

Please be informed that customer came today and collect the money.

Attached herewith customer acknowledgement for reference.

Regards
Jonathan

From: Mustafa Chakki
Sent: Sunday, March 20, 2022 9:27 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Mari Muthu <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Team,

The cash has already been handed over to @CP Salmiya<mailto:[email-masked]>.
Jonathan @CP Salmiya<mailto:[email-masked]> please confirm once the refund is handed over to the customer.

Regards,

MUSTAFA CHAKKI
Assistant – F & A
Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 19, 2022 7:39 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mari Muthu <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Mustafa

Can please check and do the needful

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 18, 2022 9:25 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Team,

Kindly assist in closing this case. The case is pending since last year.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>, "Shajan Joy" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 March, 2022 10:28:35
Subject: Re: Refund not processed - 8216726004

Hi Mustafa,

Kindly assist in closing this case. The case is pending since last year.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 March, 2022 12:06:20
Subject: Re: Refund not processed - 8216726004

Hi Mustafa,

With regards to the below mentioned refund request the customer has confirmed that the nearest store is Salmeiya , salem Al Mobarak street, Center Point. Kindly arrange the cash collection for the refund amount of KWD 76.00 from the mentioned store.

Thank you for your help!

Regards,
Apoorv.
________________________________
From: "Shajan Joy" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 7 February, 2022 14:32:27
Subject: RE: Refund not processed - 8216726004

Dear Mustafa,

Approved.

Regards
Shajan Joy

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 7, 2022 11:44 AM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Sir,

Below is the credit card failure refund and has to be cash refunded for the amount 76 KWD.
Kindly, approve.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 1:00 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.
Hi Akshay,

Can you please help on the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 4:06:02 PM
Subject: Re: Refund not processed - 8216726004

Hi Team,

Please advise on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 7, 2022 10:06:29 AM
Subject: Re: Refund not processed - 8216726004

Hi Akshay,

Please assist on the below.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 2, 2022 3:57:50 PM
Subject: Re: Refund not processed - 8216726004

Hi Akshay

Can you please advise further to us on the below. As per finance this is not captured, as per hybris this is captured successfully.

Regards,
Apoorv

________________________________
From: "Mari Muthu" <[email-masked]<mailto:[email-masked]>>
To: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>, "Shivangi Srivastava" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "CentrepointSalmiya" <[email-masked]<mailto:[email-masked]>>, "Umesh Soni" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 3:18:32 PM
Subject: RE: Refund not processed - 8216726004

Dear All

Please find the below screen shot against Order # 8216726004 KD 143.120 In our bank not Credit message Showing

Kindly advice

From: Reddy Prasad [email-masked]<mailto:[email-masked]>
Sent: Sunday, December 26, 2021 11:34 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

++ @Geetanjali Gadpelly<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 26, 2021 11:32 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Mari Muthu<mailto:[email-masked]>,

Please confirm for the refund below.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 24, 2021 12:59 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi Miuthu

Please confirm if refund is processed

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 19, 2021 2:21 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Mari Muthu<mailto:[email-masked]>,

Please update for the refund ASAP for the above mentioned order.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 9:38 AM
To: Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

Dear Umesh / Muthu

Can you please clear the refund on priority to aviod Ministry escalation

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 8, 2021 11:33:20 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Muthu,

As discussed request you to please check and confirm as customer is waiting.

Regards,

Shivangi

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 07, 2021 3:39 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

HI @Mustafa Chakki<mailto:[email-masked]> @Umesh Soni<mailto:[email-masked]> @Mari Muthu<mailto:[email-masked]>,

Reminder for the below refund pending.

Regards,

Faraz Lohani

Escalation Desk – Web Team

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 6, 2021 6:39 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>; Shivangi Srivastava <[email-masked]<mailto:[email-masked]>>; Umesh Soni <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Mustafa Chakki<mailto:[email-masked]> @Umesh Soni<mailto:[email-masked]> @Mari Muthu<mailto:[email-masked]>,

Please update and confirm if this is done.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 11:08 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

Dear Mustafa

Since in last email it was informed refund is done store team has not taken action

Informed Mehtab to collect money from you

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059649379%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fnT5NkhgZrCCdRkHXu5utfiz5%2F1X3TNXAdxN%2FoKprIA%3D&reserved=0>

________________________________

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 9:56:25 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Sir,

The approved cash refund is lying with me, please confirm whether the store has paid from their side or not.

Regards,

MUSTAFA CHAKKI

Assistant – F & A

Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 3, 2021 11:23 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Mustafa

Can you share proof of refund.

Akshay : can you check if refund was received by customer.

Regards

Reddy Prasad

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 2, 2021 11:20 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 4:52 PM
To: CP Salmiya <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Jonathan / Mehtab

Please call customer and issue refund from store and collect the reimbursement from HO petty cash

Customer can be reached on +965-99022003

Mustafa : Please adjust the amount accordingly.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 12:20 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Dear Reddy,

Customer did not receive the refund. She has confirmed she can collect cash from store located at the following address: Salmeiya , Salem Al-Mubarak street

Customer can be reached on +965-99022003. Kindly update us as well once the cash is available for the customer to be collected at the store.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 4:07:45 PM
Subject: RE: Refund not processed - 8216726004

Dear Mustafa

What is the update on the refund

Refund approval was given by Harish on 10th August

Apoorv joshi : If refund is not done by 6 pm today inform customer to collect from nearest store.

Please let us know which store customer will be going to keep store informed.

Regards

Reddy Prasad

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 11:46 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Akshay,

Please advise if any update.

Regards,

Apoorv

________________________________

From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 10:56:46 AM
Subject: RE: Refund not processed - 8216726004

Hi @Harish Thakor<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>,

Assist to close this case.

@Reddy Prasad<mailto:[email-masked]> Fyi.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 12:48 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Akshay,

Kindly assist in closing this case. The refund is pending since Dec 2020.

Regards,

Apoorv.

________________________________

From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 18 August, 2021 15:39:35
Subject: RE: Refund not processed - 8216726004

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Need an urgent update here.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 1:30 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Akshay,

Kindly assist to get an update on the below.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 4:17:41 PM
Subject: Re: Refund not processed - 8216726004

Hi Mustafa,

Kindly advise on the below. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 6:43:21 PM
Subject: RE: Refund not processed - 8216726004

Dear Team,

Cash refund approval has been taken from Harish.

And will be sent to the bank by tomorrow once the petty cash is open.

Regards,

MUSTAFA CHAKKI

Assistant – F & A

Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 3:17 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Mustafa,

Kindly update on the below. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 9, 2021 11:46:16 AM
Subject: RE: Refund not processed - 8216726004

@Mustafa Chakki<mailto:[email-masked]>

As per your notes it shows:

Cash refund approval has been sent to the bank.

Does this mean it’s still for approval or its already refunded?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 21, 2021 1:19 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Shababe,

Needful done as mentioned below since June 22, 2021 for bank transfer but no action done on the following hybris ticket: 04121014

Kindly check and assist to get the bank transfer done.

Regards,

Apoorv

________________________________

From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 9:06:55 PM
Subject: RE: Refund not processed - 8216726004

Hi @Apoorv Joshi<mailto:[email-masked]>

Customer’s credit card has been expired and as mentioned in JIRA, “Please check with finance team and ask them to initiate refund” mean, get customer bank details and process the manual refund.

  *   After received the customer’s bank details, same raise in JIRA to update the CX bank detail.
  *   After bank details update, create a ticket in Hybris to process refund.

Thanks,

Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 12:09 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Team,

The refund for the order has been declined and the Jira team is asking under REL-143165 to contact the Finance Team to get it processed, as the refund is for an old order.

Kindly look into this. Thank you for your help!

Regards,

Apoorv

________________________________

From: "tejinder singh" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nuno Lopes" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Mohamed Shabaz Khan" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 11:31:14 AM
Subject: RE: Refund not processed - 8216726004

Hi Team,

RDO created & closed for the same.

Hi @Vincent Hillary<mailto:[email-masked]>

Kindly receive the stock manually with RDO #1665422 & RMA #1000290802

Please update here once received.

Regards,

Tejinder Singh.

From: Mohammad Shababe Quamar
Sent: Thursday, May 27, 2021 5:22 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Looping in @Tejinder Singh<mailto:[email-masked]>

Please process the below mention RMA.

RMA # 1000290802

Thanks,

Shababe Quamar

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 5:57 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Shababe

Please initiate immediate refund to customer and courtesy call to apposite for the delay.

Regards

Reddy Prasad

From: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 4:30 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

HI Reddy

As we are not able to trace the entire route of these items in a timely manner, we will have to give reason to the Customer and not drag this situation any longer.

I believe that 5 months is even shameful after this pending situation

Completely approved by my side, to give refund

Regards

Nuno

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: 27 May 2021 16:21
To: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Dear Nuno,

As discussed, customer has placed order for 3 items and returned two items

As confirmed by customer two items were picked, but in system still the items returns were not processed, since it was from Nov’20 and RMA created in Dec 20

Items were not able to be traced, while ware house team is checking physical stocks we need to close the issue

Returns Value KD 76.000

Please approve to refund as goodwill

Regards

Reddy Prasad

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 26, 2021 9:02 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi Jessie,

As discussed with @Reddy Prasad<mailto:[email-masked]> return will be processed on Wednesday.

Thanks and Regards,

Mohamed Shabaz Khan

Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 3:22 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>

Order date is November 2020 but the return request date is December 5, 2020.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi Jessie,

As per my system shipping date is showing as 1st Dec’20 but in the trail mail, Nikhil mentioned that customer made returns in Nov’20.

Shipped Date

HYB - ORDER NBR

Item Code

Item Description

1-Dec-20

8216726004

161920177

Neptune Chest of 5 drawers - Belgian Walnut

1-Dec-20

8216726004

162660620

Sanders 1+4 Dining Set - Walnut and Green

1-Dec-20

8216726004

162661320

Marsten Ladder Bookcase - White

Can you please check and confirm?

Thanks and Regards,

Mohamed Shabaz Khan

Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 2:26 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

Hi All,

A gentle reminder on this case please.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 17, 2021 8:32 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004

Hi @Reddy Prasad<mailto:[email-masked]>/@Murugapandian Mani<mailto:[email-masked]>/@Midhun Madhu<mailto:[email-masked]>/@Wasim Qureshi<mailto:[email-masked]>

Please share an update.

Thanks and Regards,

Mohamed Shabaz Khan

Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:18 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund not processed - 8216726004
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

Customer claims to have returned 2 items worth KWD 76 however no returned has been received as per CONLOC however customer insists.

This is the customer’s only order with us.

Can we go ahead and refund?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, May 14, 2021 5:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Jessie,

Pls advise on this

Regards
Shakeeb

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 5, 2021 3:50:39 PM
Subject: Fwd: Refund not processed - 8216726004

Hi Team,

The customer is confirming that the returned items were collected in November 2020 and the courier team has not shared any confirmation for the same with him.

Kindly check and assist.

Regards,

Nikhil.

________________________________

From: "Murugapandian Mani" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Karthik Thirumurthy" <[email-masked]<mailto:[email-masked]>>, "Tejinder Singh" <[email-masked]<mailto:[email-masked]>>, "Midhun Madhu" <[email-masked]<mailto:[email-masked]>>, "Wasim Qureshi" <[email-masked]<mailto:[email-masked]>>, "Vincent Hillary" <[email-masked]<mailto:[email-masked]>>, "Hckdelivery Dept" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 April, 2021 09:25:05
Subject: RE: Refund not processed - 8216726004

Hi

Warehouse has already  confirmed ,that, none of items taken back from the customer.

Can you Pls check and update.

Regards/Mani

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 19, 2021 5:27 PM
To: Karthik Thirumurthy <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund not processed - 8216726004

External email sender, please take precaution.

Hi Team,

Kindly assist us to close the below case.

Thank you for your help.

Regards,

Manish

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, April 10, 2021 12:35:31 PM
Subject: Refund not processed - 8216726004

Hi Team,

We have raised the concern to the relevant team on Mar 26 & Apr 03 but there is no response.

Problem Statement: Refund Not Processed

Order Date : Nov 23, 2020

Order ID: ​8216726004

​RMA: 1000290802

RMA Date: Dec 05, 2020

Assistance Required: Process refund asap.

Issue Description: The returned items were collected in the month of November as per the customer. The refund is pending since then.

Kindly assist with the refund on priority.

Regards,

Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059659374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iLv9zQL4UuUSPFOfi2HaYnZ3Nyev%2FQpdU7ku9GIKRJM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059659374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iLv9zQL4UuUSPFOfi2HaYnZ3Nyev%2FQpdU7ku9GIKRJM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059669373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xJaqucj23uMzYV569oQjp%2FNf2gT3ZMs5rLZnXRBS9r4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059669373%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xJaqucj23uMzYV569oQjp%2FNf2gT3ZMs5rLZnXRBS9r4%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059679362%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vUfZP7XpbQcvNuE4sHTl2CjoxgCH6%2Bc5JpBjbuMmW%2Bo%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059689366%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TL2mHRz5oHkm5Ee2LqjHedUsRGiPOBaKDgPGzliL9Pw%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ce9830ac78b284f2ecec208d973609d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667681059689366%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TL2mHRz5oHkm5Ee2LqjHedUsRGiPOBaKDgPGzliL9Pw%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com