Subject: Re: INCOMPLETE CUSTOMER DETAILS-13-MAR-21
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Mar 2022 01:54:28 -0700 (MST)

Hi Malik, 

Customer has been contacted as requested - 

order No 	concept 	issue 	ticket ID 
[ callto:6371546976 | 6371546976 ] 	CP 	INVALID IBAN 	3737714 
[ callto:6123571094 | 6123571094 ] 	BS 	Incorrect account name 	3972594 
[ callto:6123502276 | 6123502276 ] 	CP 	Single account name 	4032476 
[ callto:6122735698 | 6122735698 ] 	CP 	INVALID IBAN 	4032493 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, March 15, 2022 3:58:29 PM 
Subject: RE: INCOMPLETE CUSTOMER DETAILS-13-MAR-21 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Please do the needful for CP & BS 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Sunday, March 13, 2022 6:59 PM 
To: HB Customercarefloor <[email-masked]>; HCCustomer Carefloor <[email-masked]>; Malik Ismail <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Ismail Aboukhater <[email-masked]> 
Cc: KSA CCCTeamLeaders <[email-masked]>; Yahia Taha <[email-masked]>; Momen Elmassry <[email-masked]>; Abdullah Alqasem <[email-masked]>; Escalations Dxbteam <[email-masked]>; Tarek Mohamedali <[email-masked]>; Rohit Kamath (TCS) <[email-masked]> 
Subject: INCOMPLETE CUSTOMER DETAILS-13-MAR-21 

Hi All, 

Please provide the correct details for the below orders to process the refund. 

Note: If no details are received in 3 working days will close the tickets. 

	

Order Nr. 	

CONCEPT 	

REJECTION REASON 

6371546976 	

CP 	

INVALID IBAN 

6372867740 	

HC 	

ERROR MSG AS INVALID IBAN 

6123571094 	

BS 	

Incorrect account name 

6363625609 	

HC 	

NO CUSTOMER NAME 

6123502276 	

CP 	

Single account name 

6125602023 	

HC 	

Single account name 

6378940847 	

HB 	

Invalid IBAN & ACCOUT NUMBER 

6377210911 	

HC 	

Single account name 

6125400030 	

HC 	

Single account name 

6369375559 	

HC 	

NO CUSTOMER NAME 

6122735698 	

CP 	

INVALID IBAN 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

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