Subject: New Reply Received - Fwd: فاتورة مشترياتك
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 10 Mar 2022 12:06:21 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Fwd: فاتورة مشترياتك  Ticket comment <div dir="auto"><div>I am still waiting for you to solve this problem that was issued by you and to send the missing product.<div dir="auto"><br></div>
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<div dir="auto"> Dana</div>
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<div dir="ltr" class="gmail_attr">في الأربعاء، ٩ مارس، ٢٠٢٢ ٦:٢٦ م Dana the Vlog دانة &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
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<li>Ignore the email!</li>
<li>We're sorry, but we can't help you!</li>
<li>10% discount code!</li>
</ul>
<br>Why, because the mistake was made by you and not by me, and I paid the full price of the product and more than what is now on your site. <u>It is my right</u>, like all other customers, to have the entire product sent to me. It's not my job to make sure the products aren't missing.. I think it's someone else's job!<br><br>Why am I angry? Because yesterday, after they put me on the line for 25 minutes, they told me to send an email, which is totally unprofessional.<br><br><br>Waiting for your reply,<br>Dana Hamad<br>0509737606</div>
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<div dir="ltr" class="gmail_attr">في الاثنين، ٧ مارس، ٢٠٢٢ ١٢:١٩ م Dana the Vlog دانة &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
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<div>I am still waiting for you to solve this problem that was issued by you and to send the missing product. </div>
<div dir="auto"><br></div>
<div dir="auto">Dana</div>
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<div dir="ltr" class="gmail_attr">في الجمعة، ٤ مارس، ٢٠٢٢ ٢:٢٨ م Dana the Vlog دانة &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; كتب:<br>
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<div dir="ltr">Thanks for your reply. But be aware, I know the return policy, and <u>I did not talk about the return</u>. What I mentioned is that <b>I received an incomplete product and I want what is missing</b>.<br><br>This is not my problem that the product is missing, this is a mistake made by you and you <font color="#ff0000"><b>must</b> </font>fix it as soon as possible.<br><br>I don't really care about the procedures and investigations, all I want is to send the missing product which is:<br><b>1 x Tommee Tippee Twist and Click Advanced Nappy Bin Starter Set, Eco-Friendlier System!</b><br><br>where you can find it sold separately here:<br><a href="https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Diapering/Diaper-Accessories/BABYSHOP-Tommee-Tippee-Oxo-Bio-Sangenic-Nappy-Disposable-System/p/163813242" rel="noreferrer" target="_blank">https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Diapering/Diaper-Accessories/BABYSHOP-Tommee-Tippee-Oxo-Bio-Sangenic-Nappy-Disposable-System/p/163813242</a><br><br>I want it to be sent to my following address:<br>Location: Al Reem Island, Al Beed Tower, 1802<br>Name: Dana Hamad<br>Email: <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a><br>phone: 0509737606<br><br>Waiting for your reply and send the product<br>Dana Hamad<br><br>
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<div>On Fri, 4 Mar 2022 at 14:04, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Dana,</div></div>
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<div dir="ltr" class="gmail_attr">On Thu, 3 Mar 2022 at 13:10, Dana the Vlog دانة‎ &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:‬<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Dear Baby Shop,<br><br>As your valuable consumer, I hope you will take my request into consideration and solve this problem that has been issued by you.<br><br>I have ordered this product:<br><a href="https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Diapering/Diaper-Accessories/BABYSHOP-Tommee-Tippee-Oxo-Bio-NDS-Refill-Cassette---Pack-of-12/p/163813246" rel="noreferrer" target="_blank">https://www.babyshopstores.com/ae/en/Baby-%26-Moms/Diapering/Diaper-Accessories/BABYSHOP-Tommee-Tippee-Oxo-Bio-NDS-Refill-Cassette---Pack-of-12/p/163813246</a> <br><br><br>As it is found in the description + photos on your site, it contains the following:<br><br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">In the Box : <b>1 x Tommee Tippee Twist and Click Advanced Nappy Bin Starter Set, Eco-Friendlier System</b> with 1<b>2x Refill Cassettes with Sustainably Sourced Antibacterial GREENFILM - White</b>
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<br><img alt="In the Box.JPG" width="497" height="280"><br><br><br>One of your staff has caused the product to be sent incomplete!<br>Where<b> I just received</b>: 12x Refill Cassettes with Sustainably Sourced Antibacterial GREENFILM - White<br><br><br><img alt="What I Received.JPG" width="497" height="280"><br><b><font color="#ff0000"><br></font></b><div><b><font color="#ff0000"><br></font></b></div>
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<li>Ignore the email!</li>
<li>We're sorry, but we can't help you!</li>
<li>10% discount code!</li>
</ul>
<br>Why, because the mistake was made by you and not by me, and I paid the full price of the product and more than what is now on your site. <u>It is my right</u>, like all other customers, to have the entire product sent to me. It's not my job to make sure the products aren't missing.. I think it's someone else's job!<br><br>Why am I angry? Because yesterday, after they put me on the line for 25 minutes, they told me to send an email, which is totally unprofessional.<br><br><br>Waiting for your reply,<br>Dana Hamad<br>0509737606<br><br>
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