Subject: Re: Call back request: 0554005558, Order ID: 9559430565
From: Apoorv Joshi <[email-masked]>
To: Ali Mkhaimer <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Wed, 9 Mar 2022 23:29:48 -0700 (MST)

Hi Team, 

Kindly arrange a call back for this customer on an urgent basis as per customer's request under ticket id 3969451. 

Problem Statement: Late Delivery 
Order ID: 8158753371 
Tracking ID: FP0224220003750 
Assistance Required: Need Call 

Issue Description: The Customer reported that the driver called but he is calling from SALMIYA (another city) instead of REGGAI and he himself told that he would deliver the next day to Reggai as he was busy that day with other deliveries. but he marked as RTO. 

The customer is requesting for a call back Contact Number :+96566392284, 

Thank you for your help. 

Regards, 
Apoorv. 

From: "Manish Kumar" <[email-masked]> 
To: "Ali Mkhaimer" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ziena Saeed" <[email-masked]> 
Sent: Thursday, 3 March, 2022 20:57:38 
Subject: Call back request: 0554005558, Order ID: 9559430565 

Hi Team, 

Kindly arrange a call back for this customer on an urgent basis as the customer came on whats app chat. 

He was not leaving the chat and insisting the delivery right now. 

Problem Statement: Delivery Follow up 
Order Date : Feb 28, 2022 
Order ID: 9559430565 
Tracking ID: FP030122001222 

Correct contact number :0554005558 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on (3/1/22) but till now the order has not delivered to the customer and he is chasing us to be contacted and the order delivered today so we request you to arrange a delivery on priority basis. 

Thank you for your help. 

Regards, 
Manish