Subject: Fwd: Knowledge Test LSM - FEB
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 28 Feb 2022 03:53:19 -0700 (MST)

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, February 28, 2022 2:20:02 PM 
Subject: Knowledge Test LSM - FEB 

Hi Shakeeb, 

PFA KT results. 

As discussed , the test results are low and the team needs refresher training especially in the points below. Average score 61. 

Please confirm once sessions done with agents. 

    * Credit card & Tabby refund options at stores. 
    * Verification steps for COD Bank transfer request 
    * Account deletion 

Regards, 

Malik Ismail 

Web Team | Landmark Group 

T: +97145172086 

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