From: Manish Kumar <[email-masked]>
Date: Fri, 25 Mar 2022 01:47:20 -0700 (MST)

Hi Team, 

Please note that the amount in My credit has been removed via jira team 

Problem Statement: refund Follow Up 

Order ID: 7356026804 
RMA: 1002052569 

Assistance Required: Please transfer the amount to the customer's benifit account. 

Regards, 
Ziena.. 

Subject: RE: [#4023458] - Order 9519235567 - Faulty Product
From: Ankkur Gupta <[email-masked]>
To: Babyshop <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Nashid Abdulnazar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mayank Lodha <[email-masked]>
Date: Tue, 15 Mar 2022 08:04:09 +0000

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Team – Please replace the item since this is making noise.

Regards,

Ankur

From: Babyshop <[email-masked]>
Sent: Monday, March 14, 2022 6:10 PM
To: Mayank Lodha <[email-masked]>; Babyshop Home Delivery <[email-masked]>; Ankkur Gupta <[email-masked]>; [email-masked]; Nashid Abdulnazar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#4023458] - Order 9519235567 - Faulty Product

External email sender, please take precaution.

Hi Team,

Problem Statement:  WWD DAMAGED ITEM

Order Date : Dec 14, 2021

Order ID: 9519235567

Tracking ID: 17978489519235567

Item ID: 162772624

Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he/she received the item on  Dec 14, 2021 but the item which they received its producing noise   customer also provided us the picture and vedio item.

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,

Huma Sayed

4023458:1125156