Subject: Re: Refund approval - 9516953892
From: Prakash Iyangar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 30 Jan 2022 10:37:12 +0000

Approved.

Get Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, January 30, 2022 2:31:21 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Refund approval - 9516953892

External email sender, please take precaution.

Hi Prakash,

Kindly assist us to close the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Saturday, January 29, 2022 1:39:49 PM
Subject: Re: Refund approval - 9516953892

Hi Prakash,

Can you please assist us on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "prakash iyangar" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>
Sent: Friday, January 28, 2022 6:37:01 PM
Subject: Refund approval - 9516953892

Hi Prakash,

Hope you are doing well.

With reference to the order number: 9516953892
AWB: FP120221002181

Order has been marked as delivered and customer is reporting not receiving this order. We have already checked with courier and as per them order has been delivered and we have received POD from them as well. The POD shared has been denied by customer, customer has confirmed that the door which LMG has shared is not the same door as customer's.

The customer contacted us regarding this issue on Jan 2. We received POD from LMG on Jan 19 and the same was shared with customer on the same date.

Customer is shopping with us since April 2021 and has 12 completed orders worth AED 3681.20. The order against which customer is denying receiving is worth AED 619.8.

Kindly provide us a refund approval for this so we can close this case asap. Attaching POD shared for reference as well. Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com