Subject: Refund approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Jan 2022 09:38:59 -0700 (MST)

Hi Team, 

Problem Statement Refund approval 
Order Date : Jan 20, 2022 
Order ID: 9553443552 
Tracking ID: FP012022002694 
Total value: AED 263.20 
Concept: Centrepoint UAE 

Issue Description: The customer contacted us informing that she received the order but some items were missing the item no is (163881461), We have escalated the issue to the warehouse / courier team under child ticket no (3803247) to check and confirm if the item has been shipped / delivered and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded. 
Case History: The customer has reached out to us on 23/01/2022 asking for his returned items refund. 
Customer's history : The customer is with us since 30/10/20 and she got 41 complete orders with a total share value of (4,446.49 AED). 
Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Abdulqader