Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sat, 22 Jan 2022 16:55:47 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

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Apoorv Joshi

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Abdulmajeed Alanazi

Hi Team,
pls advice on this ticket: 3796796
customer got on validation canceled in first order, then he got (Translation pending) as shown in the pic, in the second order,
amount still not captured, Tabby order: 6122452511

@abdulmajeed.alanzy @hessah.alosaimi If customer is saying he has been charged then escalate to tabby at [email-masked] and provide them this screenshot and to refund customer if any amount charged to customer. Close this case please, you can inform customer that for 6122452511 amount has not been captured at our end and we have informed Tabby regarding the same.

Apoorv Joshi

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Apoorv Joshi

@abdulmajeed.alanzy @hessah.alosaimi If customer is saying he has been charged then escalate to tabby at [email-masked] and provide them this screenshot and to refund customer if any amount charged to customer. Close this case please, you can inform customer that for 6122452511 amount has not been captured at our end and we have informed Tabby regarding the same.

yes customer has been charged, will escalate to Tabby for cancellation, Thanks

Abdulmajeed Alanazi

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image.png (46 KB)

Abdulmajeed Alanazi

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Abdulmajeed Alanazi

Hi @mohamed.mahmoud
pls advise on this ticket: 3790144
as customer already provided bank details on ticket: 3707749

MOC complaint

Hi @mohamed.mahmoud @mohamed.nagy
This is another ticket: 3796805
customer has been asked to share bank details even though refund processed successfully. pls advise in both tickets:

Abdulmajeed Alanazi

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