Subject: Re: Feedback / MOC case
From: Shakeeb Arsalan <[email-masked]>
To: Mohamed Mahmoud <[email-masked]>, hessah alosaimi <[email-masked]>, abdulmajeed alanzy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 17 Jan 2022 04:03:02 -0700 (MST)

Hi Ali, 

I apologize for that. 

The feedback will be shared with the with the agents. 

@abdulmajeed @hessah Please note that this customer came on chat 4 times and no one from the agents took the action to resolve the customer's issue. 

Please give strict feedback to the agents who did not take care of this issue properly and make sure whenever the escalation is needed then that has to be done immediately to avoid such complaints. 

Regards 
Shakeeb 

From: "Mohamed Mahmoud" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]> 
Sent: Monday, January 17, 2022 3:57:53 PM 
Subject: Feedback / MOC case 

Hi [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , [ mailto:[email-masked] | @Apoorv Joshi ] , [ mailto:[email-masked] | 
@Manish Kumar ] 

We have received an MOC case against the order #6369868160. 

Regarding the delivery charges, as the whole order got cancelled and she didn’t got the 15 SAR as delivery charges. 

Cst been talked to 4 different agents and all have advised her that we will raise a request to get it refunded, however no any request has been raised. 

Since it’s a small amount and the cst have the right too why we don’t give it back to her to avoid MOC complaint? 

Also, where are the requests that supposed to be raised against the issue? 

It’s a very critical time with the MOC now so please refrain from such mistakes and keep monitor the agents performance continuously. 

Thanks, 

Mohamed Ali 

Escalation Desk - WebTeam. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com