Subject: RE: Refund Issue(Double deduction) - 8105729532
From: Mustafa Chakki <[email-masked]>
To: Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Geetanjali Gadpelly <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Aya Saoud <[email-masked]>, Mari Muthu <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 17 Jan 2022 07:25:51 +0000

REFUNDED

Original Transaction ID202131246115704
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Jan 17 10:23:49 AST 2022Post Date0117
Transaction ID202201702114870Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDKuwait Finance House
Card Number450778******7794Card ExpirationJun , 2023
Transaction Amount23.470Currency Code414
Merchant Track ID169999990320783583Result CodeNOT CAPTURED
Host Response05Authorization Code037298
AVS ResponseCVD2 Validation Repsonse
Reference ID201796000215STAN ID872682
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Reddy Prasad <[email-masked]>
Sent: Friday, January 14, 2022 4:55 PM
To: Manish Kumar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mustafa Chakki <[email-masked]>
Cc: Geetanjali Gadpelly <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Aya Saoud <[email-masked]>; Mari Muthu <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Issue(Double deduction) - 8105729532

Dear @Mustafa Chakki<mailto:[email-masked]>

Can you please check and do the refund on top priority

Regards

Reddy Prasad

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 13, 2022 12:57 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aya Saoud <[email-masked]<mailto:[email-masked]>>; Mari Muthu <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue(Double deduction) - 8105729532

External email sender, please take precaution.
Hi Shababe,

Please assist us to get an update on the below request to close the case.

Thank you for  your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mari Muthu" <[email-masked]<mailto:[email-masked]>>
Cc: "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Aya Saoud" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 10, 2022 4:23:33 PM
Subject: Re: Refund Issue(Double deduction) - 8105729532

Hi Mari,

Please check and advise for the further update on the above request as the customer is chasing us again and again.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mari Muthu" <[email-masked]<mailto:[email-masked]>>, "Geetanjali Gadpelly" <[email-masked]<mailto:[email-masked]>>
Cc: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Aya Saoud" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 6, 2022 8:20:53 PM
Subject: Refund Issue(Double deduction) - 8105729532

Hi Mari/Geetanjali,

Please assist to check the following refund for double deduction for on validation order-

Order: 8105729532
Hybris Ticket: 04386002

Transaction Ids for Double deduction - 127433015797, 127433015941
Following transaction already refunded: 127433015797

Kindly check and refund for the remaining transaction ID asap. Thank you for your help!

Regards,
Apoorv

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