Subject: Fwd: REJECTED REFUNDS-9-JAN-22
From: Manish Kumar <[email-masked]>
To: Elharith Elsiddig <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 10 Jan 2022 09:49:41 -0700 (MST)

Hi Elharith, 

Please check the below email and do the needful. 

First search with order number on freshdesk if there is not any ticket then create new email and ask the custome to share the requested details. 

Regards, 
Manish 

From: "malik ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, January 9, 2022 7:50:59 PM 
Subject: RE: REJECTED REFUNDS-9-JAN-22 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please do the needful for CP orders. 

Regards, 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Sunday, January 9, 2022 6:17 PM 
To: HB Customercarefloor <[email-masked]>; HCCustomer Carefloor <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: KSA CCCTeamLeaders <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdullah Alqasem <[email-masked]>; Yahia Taha <[email-masked]>; Tarek Mohamedali <[email-masked]>; Momen Elmassry <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Subject: REJECTED REFUNDS-9-JAN-22 

Dear All, 

Please check the below refunds rejected reason & kindly provide the correct details to process the refund again. 

	

Order No 	

CONCEPT 	

REJECTION REASON 

6306385719 	

HC 	

INVALID IBAN 

6375392699 	

CP 	

Single Name 

6373235663 	

CP 	

INCORRECT ACCOUNT NUMBER 

6372255743 	

HC 	

Confirm that My credit is removed in the TICKET 

6374825945 	

HC 	

No Account Holder Name 

6374655056 	

HB 	

Invalid Account number 

6376090892 	

CP 	

Single Name 

6369841088 	

CP 	

Rejected due to account name is not matching with the given details 

Note: If no details received in 3 working days will close the tickets. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

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