Subject: RE: Refund Issue#8115160433 - 8115135900
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mari Muthu <[email-masked]>
Cc: Manish Kumar <[email-masked]>, AHMED OMER <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Reddy Prasad <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 10 Jan 2022 05:49:39 +0000

Looping in @Mari Muthu<mailto:[email-masked]> Please help us to check the below mention transaction details in KNET portal.

Ticket No(3634643)

Problem Statement: Refund Issue
Order Date : Nov 24, 2021- Nov 24, 2021
Order ID: 8115160433 - 8115135900

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 8, 2022 12:51 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Manish Kumar <[email-masked]>; AHMED OMER <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Reddy Prasad <[email-masked]>; Mari Muthu <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Issue#8115160433 - 8115135900

External email sender, please take precaution.
Hi Shababe,

Please assist on the below request for RRN.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 4, 2022 10:13:08 PM
Subject: Refund Issue#8115160433 - 8115135900

Hi Team,

Ticket No(3634643)

 Problem Statement: Refund Issue
Order Date : Nov 24, 2021- Nov 24, 2021
Order ID: 8115160433 - 8115135900
Assistance Required: Need transaction RRN
Issue Description: As per the hybris the refund has been done from our end on 25/11/21 - 24/11/21. But customer claiming that he has not received the refund for both orders. kindly check and provide us the RRN asap.

Regards,
Ahmed Omer
CS Team.

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