Subject: RE: Refund Approval - 1617828120
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 30 Dec 2021 12:50:19 +0000

@Apoorv Joshi<mailto:[email-masked]>

This was partially delivered twice.

Did you get the POD.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 29, 2021 8:52 AM
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; ABDALLAH AHEMAD <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval - 1617828120

External email sender, please take precaution.
Hi Akshay,

Please assist with the below request.

Regards,
Apoorv

________________________________
From: "ABDALLAH AHEMAD" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 22, 2021 3:58:06 PM
Subject: Approval

Hi Team,

Problem Statement: approval
Order Date : Dec 6, 2021
Order ID: 1617828120
Tracking ID:  42724267213
Order value: OMR 32.51
Assistance Required: Refund approval

Issue Description: As per the customer he/she has received 1 items but under the Consignments he received all items and we have checked with the WH the inform us the handed over all items to courier teams child ticket id # 3610013

Case history: The customer contacted us on ,14 Dec 2021 and informed us that he/she did not receive the items #  163806134 - - Adidas Boys' Running Shoes with Hook and Loop Closure - Duramo SL & # 163621928 - - Classical Flower Pattern Travel Jewellery Organizer - 18x8x6 cms & #  163105494 - - Sustainable Solid T-shirt with Crew Neck and Short Sleeves & # 162456076 - - Juniors Colourblock Socks - Set of 3  & # 162456074 - - Juniors Colourblock Socks - Set of 3  & # 163054097 - - Juniors Printed Round Neck T-shirt and Pyjama Set  & # 163054100 - - Juniors Printed Round Neck T-shirt and Pyjama Set & # 163054093 - - Juniors Striped Short Sleeves T-shirt and Solid Pyjama Set  & # 163054090 - - Juniors Striped Short Sleeves T-shirt and Solid Pyjama Set

The items value is 30 OMR

Customer history: the customer has been with us since 14 Dec 2021 and has completed 1 orders with us so far.

Assistance Required: kindly provide us the approval to process the refund for the

Regards,
​Abdallah,

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