Subject: Refund approval
From: ABDALLAH AHEMAD <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 28 Dec 2021 01:59:27 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 26, 2021 
Order ID: 8115753695 
Tracking ID: RP1213210003477 
Order value: 18.25 KWD 
Assistance Required: Refund approval 

Issue Description: As per the customer he/she has returned 3 items but under the return RMA details we can see items has not been picked up.Please note pick cancellation, 

Case history: The customer contacted us on ,# Mon, 13 Dec 2021 and informed us that he/she did not receive the refund for all these 3 returned items : # 163816536 - - Textured Corduroy Shirt with Long Sleeves and Patch Pocket & # 163729743 - - Textured Slim Fit Sweatshirt with Round Neck and Long Sleeves & # 163814102 - - Slim Fit Mid-Rise Denim Jeans with Pockets 
We create a child ticket to check we have checked with WH but not received any response. 

The returned items value is 18.25 KWD 

Customer history: the customer has been with us since # Mon, 13 Dec 2021 and has completed 3 orders with us so far. 

Assistance Required: kindly provide us the approval to process the refund for the 

Regards, 
Abdallah,