Subject: RE: Refund Issue # 8115240875
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sankar Thulasimani <[email-masked]>, Prince Anand <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mari Muthu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Mon, 27 Dec 2021 08:04:27 +0000

Looping in @Sankar Thulasimani<mailto:[email-masked]> @Prince Anand<mailto:[email-masked]> Below mention complaint continue repeating, so please help us to close this case.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Monday, December 27, 2021 11:48 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mari Muthu <[email-masked]>
Subject: Re: Refund Issue # 8115240875

External email sender, please take precaution.
Hi Shababe,

Kindly assist to check on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AHMED OMER" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 27, 2021 1:08:02 PM
Subject: Refund Issue # 8115240875

Hi Team,

Ticket number (3532349)
Problem Statement: Refund Issue
Order Date : Nov 24, 2021
Order ID: 8115240875
Tracking ID: NA

Assistance Required: Need Urgent Refund
Issue Description: The order was cancelled on the date (25/11/2021) but the order refund status is showing "PROCESSOR_DECLINE", the issue has been shared with the jira team under the link (https://landmark.atlassian.net/browse/REL-150127), and they respond with (Since the payment has been done through KNET, we donot have access to KNET dashboard. Please check with finance team.).
Kindly check the issue and assist us to close this ticket and resolve the matter.

Best Regards,
Ahmed Omer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com