Subject: Refund Issue # 8115240875
From: AHMED OMER <[email-masked]>
To: shakeeb arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 27 Dec 2021 00:38:02 -0700 (MST)

Hi Team, 

Ticket number (3532349) 

Problem Statement: Refund Issue 
Order Date : Nov 24, 2021 
Order ID: 8115240875 
Tracking ID: NA 

Assistance Required: Need Urgent Refund 
Issue Description: The order was cancelled on the date (25/11/2021) but the order refund status is showing "PROCESSOR_DECLINE", the issue has been shared with the jira team under the link (https://landmark.atlassian.net/browse/REL-150127), and they respond with (Since the payment has been done through KNET, we donot have access to KNET dashboard. Please check with finance team.). 

Kindly check the issue and assist us to close this ticket and resolve the matter. 

Best Regards, 
Ahmed Omer