Subject: RE: Refund approval/9510628161
From: Eugene Ocoy <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Indunil Indika DiasPonna Hennadige <[email-masked]>, Vishal SudhirOjha <[email-masked]>
Cc: Mehaboob Abdul Salam <[email-masked]>, Gaurav Khemka <[email-masked]>, Dipesh Regmi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 26 Dec 2021 08:22:00 +0000

Hi Akshay,

Return processed under awb 1000013431878.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1001530691
9510628161
CLOSED
EMI
1000013431878
163418770
Splash
1
1
1001530691
9510628161
CLOSED
EMI
1000013431878
162182671
Splash
1
1
1001530691
9510628161
CLOSED
EMI
1000013431878
162493161
Splash
1
1
1001530691
9510628161
CLOSED
EMI
1000013431878
160016748
Splash
1
1
1001530691
9510628161
CLOSED
EMI
1000013431878
162809324
Splash
1
1
1001530691
9510628161
CLOSED
EMI
1000013431878
162751887
Splash
1
1

From: Akshay Berry <[email-masked]>
Sent: Sunday, December 26, 2021 12:15 PM
To: Apoorv Joshi <[email-masked]>; Eugene Ocoy <[email-masked]>; Indunil Indika DiasPonna Hennadige <[email-masked]>; Vishal SudhirOjha <[email-masked]>
Cc: Mehaboob Abdul Salam <[email-masked]>; Gaurav Khemka <[email-masked]>; Dipesh Regmi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval/9510628161

@Eugene Ocoy<mailto:[email-masked]> @Indunil Indika DiasPonna Hennadige<mailto:[email-masked]> @Vishal SudhirOjha<mailto:[email-masked]>,

Check and confirm if anything received from Emirates post under below AWB.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 24, 2021 9:06 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mehaboob Abdul Salam <[email-masked]<mailto:[email-masked]>>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval/9510628161

External email sender, please take precaution.
Hi Akshay,

Can you please advise further on the below and help to close this. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Epg Lmg1" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mehaboob Abdul Salam" <[email-masked]<mailto:[email-masked]>>, "Raj" <[email-masked]<mailto:[email-masked]>>, "Epg Lmg1" <[email-masked]<mailto:[email-masked]>>, "Gaurav Khemka" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 18, 2021 5:37:38 PM
Subject: RE: Refund approval/9510628161

Hi Team,

We collected one shipment from same customer under AWB 6000003107629 and returned to LMG on 07-Dec-2021. Please check with the warehouse.

Thanking you.

Best regards,
_______________________________________

Antony Markose
Service Coordinator
Dubai Delivery Center
PO Box 99999, Dubai, United Arab Emirates
T +971-42303244
[email-masked]<mailto:[email-masked]>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 18, 2021 2:25 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mehaboob Abdul Salam <[email-masked]<mailto:[email-masked]>>; Raj <[email-masked]<mailto:[email-masked]>>; Epg Lmg1 <[email-masked]<mailto:[email-masked]>>; Antony Markose <[email-masked]<mailto:[email-masked]>>; Gaurav Khemka <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval/9510628161

@Mehaboob Ayub Abdulsalam<mailto:[email-masked]> @Rajesh Pattabhi<mailto:[email-masked]> @Epg Lmg1<mailto:[email-masked]> @Antony Markose<mailto:[email-masked]>,

Confirm if the collection is done and items returned to WH.

Order ID: 9510628161
Tracking ID: 1000013431878

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 18, 2021 2:14 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval/9510628161

External email sender, please take precaution.
Hi Akshay,

Please assist on the below request.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 18, 2021 3:33:53 PM
Subject: Refund approval/9510628161

Hi Team,

Problem Statement: Refund approval
Order Date : 31 Oct, 2021
Order ID: 9510628161
Tracking ID: 1000013431878
Order value: AED 235.00
Assistance Required: Refund approval

Issue Description: As per the customer he/she has returned 6 items but under the return RMA details we can see items has not been picked up.

Case history: The customer contacted us on 10 Nov, 2021 and informed us that he/she did not receive the refund for all these 6 returned items (163418770 - - Sustainable Bossini Solid Polo T-shirt with Spread Collar and Short Sleeves), (162182671 - - Striped Shirt with Long Sleeves and Button Tab), (162751887 - - Sustainable Bossini Printed Sweatshirt with Crew Neck and Long Sleeves), (162493161 - - Sustainable Solid Shirt with Long Sleeves and Tie-Ups), (162809324 - - Slogan Embroidered Crew Neck Sweatshirt with Long Sleeves), (160016748 - - Full Length Cuffed Jog Pants with Elasticised Waistband and Drawstring). We create a child ticket to check we have checked with WH but not received any response.

The returned items value is AED 235.

Customer history: the customer has been with us since Dec 2020 and has completed 5 orders with us so far.

Assistance Required: kindly provide us the approval to process the refund for the mentioned items.

Regards,
Prince

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com