Subject: Refund Approval //6369288402
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Hessah Alosaimi <[email-masked]>, Abdulmajeed Alanzy <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 23 Dec 2021 19:56:51 -0700 (MST)

Hi Team, 

Please assist on the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Hessah Alosaimi" <[email-masked]>, "Abdulmajeed Alanzy" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Thursday, December 23, 2021 11:46:09 PM 
Subject: Refund Approval //6369288402 

Hi Team, 

Problem Statement: Refund approval 
Order Date : Nov 23, 2021 
Order ID: 6369288402 
Tracking ID: FP1123210004733 
Order value: SAR245.3 
Assistance Required: Refund approval 

Issue Description: As per the customer she did not receive the order but as per tracking order is showing delivered. 

Case history: The customer contacted us on Nov 23, 2021 and the same was escalated to LMG for POD but after multiple escalations and pushback there is no update from courier regarding POD nor the customer is able to find the order. Customer is requesting for a refund asap. 

Customer history: Customer is shopping with us since June 2020 and has a total of 8 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
Elharith