Subject: Re: Refund approval
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Elharith Elsiddig <[email-masked]>, Manish Kumar <[email-masked]>, Loujain <[email-masked]>, Nikhil Bishnoi <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 16 Dec 2021 07:03:21 -0700 (MST)

Hi Team, 

Please assist on the below request. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Elharith Elsiddig" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Loujain" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Wednesday, December 15, 2021 2:36:35 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date: Nov 30, 2021 
Order ID: 1616635353 
Tracking ID: 42724230021 
Total Price: OMR30.95 

Concept: CENTREPOINT 

Assistance Required: Need missing items 

Issue Description: The customer raised a return request for 11 items and she gave it to the courier on Dec 9 

Case history: The customer reached out to us on 13 Dec 2021. we have escalated to the warehouse and the item did not received 

Customer's history : The customer is with us since 11/3/21 1:19 AM and this is not her first order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
​Mais,