Subject: Re: Missing items / Refund approval // 8111704349
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Ritesh Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 12 Dec 2021 22:34:21 -0700 (MST)

Hi Akshay, 

Kindly assist with the below request. Thank you for your help! 

Regards, 
Apoorv. 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Ritesh Sharma" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 9 December, 2021 14:50:26 
Subject: RE: Missing items / Refund approval // 8111704349 

Hi [ mailto:[email-masked] | 
@Ritesh Sharma ] , 

Please approve for manual refund 14.81 KWD as per the below customer complaint. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, December 9, 2021 12:47 PM 
To: Akshay Berry <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing items / Refund approval // 8111704349 

External email sender, please take precaution. 

Hi Akshay, 

Kindly assist on the below request. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 8, 2021 5:46:14 PM 
Subject: Missing items / Refund approval // 8111704349 

Hi Team, 

Problem Statement: Missing items / Refund approval 

Order Date : Nov 8, 2021 

Order ID: 8111704349 

Tracking ID: FP1108210007369 

Total Price: ​14.81 KWD 

Concept: ​CENTREPOINT 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 12 items but as per the customer has only received 9 items, Under the consignment details we can see that all 12 items have been shipped from our side. 

The missing item 

164086494 - - Closet Heart Printed T-shirt and Palm Printed Shorts Set 

163366513 - - Sustainable Mandarin Collar Shirt and Printed Pyjama Set 

162145213 - - Printed Cowl Neck Top and Pyjama Set 

Case history : The customer reached out to us on Nov 9, 2021.we have escalated to courier and WH but no action has been taken. 

Customer's history : The customer is with us since 9/7/21 and this is her 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ebrahim Hageb 

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