Subject: Refund Approval
From: "Mohammed Abdullah . Bahashwan" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 10 Dec 2021 23:59:17 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date : Nov 17, 2021 

Order ID: 9513472274 

Tracking Number: 47086669593 

RMA : 1001609722 

Total Price : 324.3 Concept : MAX 
Issue Description : The Customer created return request and returned the Item (163693206 , 163682277, 163682278, 163850683, 163150473, 163150468, 163850682, 163385518) as per hybris the item has been reached WH, and we has escalated to the warehouse and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Case history : The customer reached out to us on Dec 1, 2021 and the case has further been escalated to warehouse and they have responded saying the mentioned Shipment is still not received from Courier, Kindly check with Last mile team for the shipment. 

Customer's history : The customer is with us since 1/14/20 as this her 19th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Bahashwan.