Subject: Refund Approval (Missing Item) - Ticket ID (3444308) - Order ID (8114286648)
From: Divyanshu Sharma <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Fri, 10 Dec 2021 08:07:30 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Order Date: Nov 20, 2021 
Order ID: 8114286648 
Child Ticket: 3518372 
Tracking ID: FP1122210004318 
Total Price: KWD 24.00 

Issue Description: Costumer placed order for 7 items. As per costumer the item (162938256 - - Nike Men's Lace-Up Running Shoes) is missing form the order and not delivered to him. 

Case history: The customer reached out to us on Nov 24, 2021, we informed him after checking the consignment details that order is fully delivered. But costumer denied receiving the item (Nike Men's Lace-Up Running Shoes). Hence we have checked With WH team (Child Ticket: 3518372) if the item is still with them and not shipped. As per WH team, the order is fully delivered from their end. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Centrepoint Support Team