Subject: Refund appoval: order id 6356020674
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, AHMED OMER <[email-masked]>
Date: Thu, 9 Dec 2021 09:44:26 -0700 (MST)

Hi Team, 

Ticket no (3349127) 

.Problem Statement: Refund approval 

Order Date : Sep 28, 2021 
Order ID: 6356020674 
Tracking ID: SD003167760 
RMA: 1001423529 
Total value: SAR199 

Concept: Centrepoint KSAIssue Description: The customer contacted us informing that she returned 2 items from the order but one items was didn't get refunded the items no is (162903270 - Calvin Klein - Calvin Klien Mini 5-Piece Gift Set), We have escalated the issue to the warehouse team to check and confirm if the items has been returned or not under the child ticket number (3410657) and they informed us that one item only has been returned to the warehouse so we checked with the courier team and they informed that only one item has been returned as the other item status in the RMA is showing "null", So kindly check the issue and provide us with the approval for the customer to be refunded. 

Case History: The customer has reached out to us on 11/11/2021 asking for his returned items refund. 

Customer's history : The customer is with us since 24/07/2020 and she got 11 complete orders with a total share value of (2,490.33 SAR). 

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap. 

Regards, 
Ahmed Omer