Subject: RE: Request for Manual Refund Approval 6487988563
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 9 Dec 2021 10:46:18 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Please raise jira to process the RMA, it shouldn’t process manually

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 9, 2021 2:42 PM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; MOHAMMED MURSHED <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Request for Manual Refund Approval 6487988563

External email sender, please take precaution.
Hi Athar,

The refund is pending for this customer since May 2020, The order was not delivered, and the refund was stuck,

We request you to approve refunding the customer manually.

Regards
Shakeeb

________________________________
From: "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 3:52:42 PM
Subject: Request for Manual Refund Approval

Hi Team,

Problem Statement:  Refund Pending

Order Date : May 1, 2020
Order ID: 6487988563
Tracking ID: S001143690639
Amount:   SAR 693.42

Assistance Required: Need  manual refund approval .

Issue Description: The order not delivered (NDR) on  15/08/2021​but the refund not processed. Kindly check and do the needful.

Thank you for your help!

Regards,
M.Murshed

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