Subject: Re: Request for Manual Refund Approval 6487988563
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED MURSHED <[email-masked]>, Malik Ismail <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 9 Dec 2021 03:42:16 -0700 (MST)

Hi Athar, 

The refund is pending for this customer since May 2020, The order was not delivered, and the refund was stuck, 

We request you to approve refunding the customer manually. 

Regards 
Shakeeb 

From: "MOHAMMED MURSHED" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, December 9, 2021 3:52:42 PM 
Subject: Request for Manual Refund Approval 

Hi Team, 

Problem Statement: Refund Pending 

Order Date : May 1, 2020 
Order ID: 6487988563 
Tracking ID: S001143690639 
Amount: SAR 693.42 

Assistance Required: Need manual refund approval . 

Issue Description: The order not delivered (NDR) on 15/08/2021​but the refund not processed. Kindly check and do the needful. 

Thank you for your help! 

Regards, 
M.Murshed