Subject: RE: [#3432588] - Inbound call for order 4608399616
From: Mohamed Mahmoud <[email-masked]>
To: Karen Lobo <[email-masked]>, Namrita Kanjani <[email-masked]>, Max <[email-masked]>, "[email-masked]" <[email-masked]>, Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>, Ron Thomas <[email-masked]>
Date: Wed, 8 Dec 2021 13:03:40 +0000

@Apoorv Joshi<mailto:[email-masked]>, @Shakeeb Arsalan<mailto:[email-masked]>, @Manish Kumar<mailto:[email-masked]>

Please share this with the Cst.

Thanks
Ali

From: Karen Lobo <[email-masked]>
Sent: Monday, December 6, 2021 4:44 PM
To: Namrita Kanjani <[email-masked]>; Max <[email-masked]>; [email-masked]; Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>
Subject: Re: [#3432588] - Inbound call for order 4608399616

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: CN7-42F4-YHZM-1TY1-B|Start Date: 06.12.2021 00:00:00|End Date: 06.01.2022 23:59:00

Type: Serial Voucher|Concept: MAX|Territory: QAT|Checkout Site: N/A

Value: 85 QAR|Minimum Threshold Value: 90 QAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Best Regards,
Karen Tracy Lobo
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 December 2021 at 3:44 PM
To: Max <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3432588] - Inbound call for order 4608399616

@Karen Lobo<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Max <[email-masked]<mailto:[email-masked]>>
Reply-To: Max <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, December 1, 2021 at 8:58 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3432588] - Inbound call for order 4608399616

External email sender, please take precaution.
Please take a look at ticket #3432588<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3432588> raised by Manoneh.z ([email-masked]<mailto:[email-masked]>).

Dear Team,

Please issue a voucher of 85 QAR valid on Max for 6 months on a threshold of 90 QAR.

Order: 4608399616
​
Best Regards,

Ehab Hdaib
Back Office | Crystel
[email-masked]<mailto:[email-masked]>
On Mon, 22 Nov at 9:35 PM , Manoneh.z <[email-masked]<mailto:[email-masked]>> wrote:
CS wants his refund to my credit not cash value
He was soo upset as per too late refund so please process the refund asap

3432588:1125156
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