Subject: Re: Store Inquiry - 2605769(Urgent/Consumer complaint case)
From: Apoorv Joshi <[email-masked]>
To: Mohamed Kassem <[email-masked]>, Mahck Alrai <[email-masked]>
Cc: Ist Alrai <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 7 Dec 2021 01:05:09 -0700 (MST)

Dear Kassem/Maher, 

Kindly advise if the below was sorted with the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohamed Kassem" <[email-masked]> 
To: "Mahck Alrai" <[email-masked]>, "Ist Alrai" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, December 5, 2021 1:07:37 AM 
Subject: RE: Store Inquiry - 2605769(Urgent/Consumer complaint case) 

Dear Maher – Amir , 

Kindly call the customer morning and sort it out , 

Regards , 

Mohamed Kassem 

Senior Store Manager 

Home Centre Al Rai 

+965 9800 17 48 

Landmark Central Market Co WLL, Kuwait 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, December 04, 2021 8:49 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Mohamed Kassem <[email-masked]> 
Subject: Re: Store Inquiry - 2605769(Urgent/Consumer complaint case) 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below request. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Kassem" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 3, 2021 11:39:12 AM 
Subject: Store Inquiry - 2605769(Urgent/Consumer complaint case) 

Hi Team, 

Hope you are doing well. 

​ 

Customer has complained to us that they have purchased some item from the store and the item is having some issues with spring located at the base of that item. Customer made this purchase from the store, the details of the purchase as shared by customer are as follows: 

​ 

Invoice number 21122201142120200819 

Customer's contact number 90080602 

Customer Name: Maali 

Date Of Purchase: 8/19/2020 

Store Name: Home Center, Al Rai branch 

​ 

Customer has already raised to consumer and was advised by the store that they will be contacting her but no one has contacted her yet. 

​ 

Kindly get this looked into and assist to loop in the concerned to have the customer contacted to resolve this. 

​ 

Appreciate your urgent intervention here to help to resolve this. Thank you for your help! 

​ 

Regards, 

Apoorv 

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