Subject: RE: Deducted Twice // 6319680610
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 2 Dec 2021 09:15:32 +0000

HI @Malik Ismail<mailto:[email-masked]> Refund is done.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Wednesday, December 1, 2021 1:24 PM
To: Mohamed Mahmoud <[email-masked]>; Mohammed Athar (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Deducted Twice // 6319680610

Hi Athar,

Please process refund for 2nd transaction. Order ID 6319659501

MOC case.

Regards,
Malik
From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 2:02 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deducted Twice // 6319680610
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

As discussed and confirmed with the cst amount has been deducted on 20 jun 2021, and already we got the same amount twice as per the screen.

Two trans against only one order.

So please proceed with the refund ASAP.

@Malik Ismail<mailto:[email-masked]> FYI.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
504000010006080000000
MADA
6/16/2021
21:52:53
134.72
0
0
131.56
3.16
2.75
0.41
6/17/2021
Purchase
529741******7926
61807
116718070949
17313438/2021-06-17
0
ARBS2I041473
ARBS2I040812

MASTERCARD
6/20/2021
22:58:21
134.72
0
0
130.32
4.4
3.83
0.57
6/21/2021
Purchase
535365******8286
21236
116719296161
17395711/2021-06-21
0
ARBS2I040812

Thanks
Ali

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 1:46 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deducted Twice // 6319680610

Hi @Mohamed Mahmoud<mailto:[email-masked]> Please refer to the attached email from the customer screenshot showing the second amount deducted on 22nd June.

Please review & let me know if you have any queries.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 12:32 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi [email-masked]<mailto:[email-masked]>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deducted Twice // 6319680610
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

what about the 2nd transaction as the case still open with the MOC please advise.

Thanks
Ali

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 6:29 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Deducted Twice // 6319680610

Hi @Apoorv Joshi<mailto:[email-masked]> We have found the below two payments in JUNE month FYI.

The first transaction is matching with the details you have mentioned below & the second transaction the date of  deduction of amount as per the customer screenshot is 22-JUN & there is no transaction on this date.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
504000010006080000000
MADA
6/16/2021
21:52:53
134.72
0
0
131.56
3.16
2.75
0.41
6/17/2021
Purchase
529741******7926
61807
116718070949
17313438/2021-06-17
0
ARBS2I041473
ARBS2I040812

MASTERCARD
6/20/2021
22:58:21
134.72
0
0
130.32
4.4
3.83
0.57
6/21/2021
Purchase
535365******8286
21236
116719296161
17395711/2021-06-21
0
ARBS2I040812

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 5:23 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deducted Twice // 6319680610

External email sender, please take precaution.
Dear Athar,

Thank you for your prompt response.

Just to confirm you have checked with both card numbers:
5297 4121 0912 7926
5310 9540 5242 0850

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 22, 2021 7:45:18 PM
Subject: RE: Deducted Twice //  6319680610

Hi @Apoorv Joshi<mailto:[email-masked]> We have received only one payment that is of 16th June with the below mentioned card number & amount.

Another payment of 22nd  June is not found in our bank account. Kindly ask the customer to recheck again & confirm.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 21, 2021 1:40 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Deducted Twice // 6319680610

External email sender, please take precaution.
Dear Athar,

Please check and assist on the below on priority.

@Malik: Kindly approve to refund if the payment is found.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 1:20:09 PM
Subject: Re: Deducted Twice //  6319680610

Dear Athar,

Please assist to check regarding the below drop payment, the amount has been deducted twice for the same order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 7:08:50 PM
Subject: Deducted Twice //  6319680610

Hi team

Order ID : 6319680610
Customer ID : [email-masked]<mailto:[email-masked]>
Auth Code: 070949
Card number : 5297 4121 0912 7926 & 5310 9540 5242 0850
Amount: SAR134.72
Date: Jun 16, 2021 & Jun 22, 2021

The customer reported that she has been debited twice while placing the order 6319680610 from her card and her husband's card according to the bank statement she provided for both operations.

Please check and do the needful.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com