Subject: RE: Incorrect Debited Issue// 2104394651
From: Mohamed Nagy <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Menna Hassan <[email-masked]>, "Bijoy Bahadur (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>
Date: Tue, 30 Nov 2021 09:18:48 +0000

Dear @Apoorv Joshi<mailto:[email-masked]>,

What is the Auth code for this transaction dated 26/10/2021, as the code mentioned in your mail related with the order transaction itself.

Regards,
Mohamed Nagy

From: Menna Hassan <[email-masked]>
Sent: Tuesday, November 30, 2021 12:47 PM
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Bijoy Bahadur (TCS) <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>
Subject: RE: Incorrect Debited Issue// 2104394651

Dear Akshay,

We’re following up with IT. Once we get a reply, we’ll confirm you.

Best Regards,
Menna Hassan | Finance Assistant
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +2 01097974679
| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMenna.Hassan%40landmarkgroup.com%7C43e56b6fb4ad42275f7808d970714e1b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664454207731043%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p2axjuWt3UG%2BcG1uGEYl0rJL1k75F6eYkMRKsOfll7I%3D&reserved=0>
[A screenshot of a cell phone  Description automatically generated]

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 29, 2021 5:16 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Menna Hassan <[email-masked]<mailto:[email-masked]>>; Bijoy Bahadur (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Debited Issue// 2104394651

@Bijoy Bahadur (TCS)<mailto:[email-masked]> @Menna Hassan<mailto:[email-masked]>,

Any update on the below?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 29, 2021 6:38 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Menna Hassan <[email-masked]<mailto:[email-masked]>>; Bijoy Bahadur (TCS) <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incorrect Debited Issue// 2104394651

External email sender, please take precaution.
Hi Akshay,

Can you please advise on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Menna Hassan" <[email-masked]<mailto:[email-masked]>>, "Bijoy Bahadur, TCS" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 19, 2021 4:48:42 PM
Subject: Re: Incorrect Debited Issue// 2104394651

Hi Akshay,

Please check if there is any further update on the below.

Thank you for your help.

Regards,
Manish

________________________________
From: "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Menna Hassan" <[email-masked]<mailto:[email-masked]>>, "Bijoy Bahadur, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 8:17:52 PM
Subject: RE: Incorrect Debited Issue// 2104394651

Dear Akshay,

I have not transferred money to this ECOM transaction , if its credit card refund then please check with Ms. Menna & Bijoy.

+ Adding Menna & Bijoy
Please check and confirm

Thanks & Best Regards
Phebe Eshak | Finance Executive
Orient International Trading Ltd | Landmark Group
Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt
Mob +2 010 91102311
www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7Cc721114c830c49fd3c6c08d982856b17%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637684331804781351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uJvwU21TCi0%2FgVzjehhntgodZdHOKR9%2BM4F9y2CGdNs%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 2:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Debited Issue// 2104394651

@Phebe Eshak Farahat Rizk<mailto:[email-masked]> @Alinaqi Bhavnagri<mailto:[email-masked]>,

Please check and confirm as per the below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 8:53 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Incorrect Debited Issue// 2104394651
Importance: High

@Akshay Berry<mailto:[email-masked]> please check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 11, 2021 11:23 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Incorrect Debited Issue// 2104394651

External email sender, please take precaution.
Hi Team,

Kindly assist us in closing the below case. Customer received the refund for the mentioned order number but the amount got deducted from customer's account again.

Order ID : 2104394651
Customer ID : [email-masked]<mailto:[email-masked]>
authorization Codes : 229299
Transaction IDs: 1560173723
Card number : 5399354700004269
Amount: EGP303.75
Date: 26/10/2021

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 8, 2021 10:30:09 AM
Subject: Re: Incorrect Debited Issue// 2104394651

Hi Akshay,

Can you pleas help us to get the below checked.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 6, 2021 1:02:52 PM
Subject: Re: Incorrect Debited Issue// 2104394651

Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 4, 2021 2:23:12 PM
Subject: Incorrect Debited Issue// 2104394651

Hi Team,

Please assist to check regarding the below deduction. Customer received the refund for the mentioned order number but the amount got deducted from customer's account again.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 3, 2021 4:05:09 PM
Subject: Debited Again// 2104394651

Hi team

Order ID : 2104394651
Customer ID : [email-masked]<mailto:[email-masked]>
authorization Codes : 229299
Transaction IDs: 1560173723
Card number : 5399354700004269
Amount: EGP303.75
Date: 26/10/2021

The customer reported that he has got the refund from the above order on 10/21/21 and then it has been debited again on 10/26/21 according to the bank statement he provided and the authorization code.

Please check and do the needful.

Regards,
Ebrahim Hageb

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com