Subject: RE: Drop Payment
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohamed Nagy <[email-masked]>
Cc: Punit Darji <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 29 Nov 2021 14:38:21 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Below Authorization Code for order id 2104329333, which shipped and received successfully by the customer,
Please reach her if any there’s any other transactions not recorded on our Ecom.

Please close this case

From: Apoorv Joshi <[email-masked]>
Sent: Monday, November 29, 2021 6:10 PM
To: Mohamed Nagy <[email-masked]>
Cc: Punit Darji <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Drop Payment

External email sender, please take precaution.
Dear Nagy,

Could you please advise me on this. Should we advise customer we are unable to find any transaction or Mr Punit is checking and we should wait for closure here?

Thank you for your help!

Regards,
Apoorv

________________________________
From: "mohamed nagy" <[email-masked]<mailto:[email-masked]>>
To: "Punit Darji" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 4:27:46 PM
Subject: RE: Drop Payment

@Punit Darji<mailto:[email-masked]>,

Yes I checked the payfort but did not find the interaction, this is only to get confirmation from your end.

Regards,
Mohamed Nagy

From: Punit Darji <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 17, 2021 2:51 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment

Hi @Mohamed Nagy<mailto:[email-masked]>,

As informed by @Jessie Caparas<mailto:[email-masked]>, have you checked in Payfort? If not, then can you please help me to understand the gap?

Regards,

Punit Darji

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 10:51 PM
To: Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment
Importance: High

Dear @Punit Darji<mailto:[email-masked]>,

Kindly double check if this amount was deducted from our end, as I did not find it in hybris but need your confirmation.

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 16, 2021 9:41 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment

@Mohamed Nagy<mailto:[email-masked]>

Please check in Payfort.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 9, 2021 10:34 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment

External email sender, please take precaution.
Hi Team,

Please assist to check regarding the below drop payment.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 7, 2021 3:53:35 PM
Subject: Drop Payment

Hi Team,

With the reference to the ticket : 3273674

Customer has received a SMS for deduction, he called the back they have informed him the deduction was from Landmark.

please check the details below:

Authorization code: 228498

Card No: 5399352232138993

Date : 26/10/21

Amount : 2800 AED

Email ID : [email-masked]<mailto:[email-masked]>

Regards.
Bahashwan.

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com